{"id":4573,"date":"2024-05-30T14:42:54","date_gmt":"2024-05-30T13:42:54","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?page_id=4573"},"modified":"2026-09-08T18:08:30","modified_gmt":"2026-09-08T17:08:30","slug":"support-en","status":"publish","type":"page","link":"https:\/\/mapal-os.com\/en\/company\/support-en\/","title":{"rendered":"Support EN"},"content":{"rendered":"\n
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We\u2019re here to support you<\/i><\/h1>\n\n\n\n

Please check out our FAQs. They cover our most common support inquiries and may speed up solving your issue.
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Contact support<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Tips and tricks to get things running smoothly<\/i> for you<\/h2>\n\n\n\n
Login assistance<\/summary>\n\n

For any issues logging in, we would recommend resetting your password in the first instance. This can be done here<\/a><\/strong> by typing in your email address and clicking the \u2018send\u2019 option.<\/p>\n\n\n\n

Once you have reset your password, please use it to log in here<\/a><\/strong>.<\/p>\n\n\n\n

If you are still experiencing an issue accessing your account, please contact our Support team using the form below and the \u2018login assistance\u2019 option to detail any error messages you are seeing.<\/p>\n\n<\/details>\n\n\n\n

Account verification<\/summary>\n\n

If you have previously used Flow\/Mapal One and are now with a new company that also works with us, you will need to \u2018link\u2019 your new profile to your existing account on our system before logging in.

The instructions for this will be included in the first email you receive from us \u2013 this will take you to the Mapal One website where you can \u2018link\u2019 your new profile.

Please note that the link will expire for security purposes, but you can request a new one by clicking the \u2018resend email\u2019 option when prompted.

Your manager can also resend the email to you if you cannot find the original email in your inbox.<\/p>\n\n\n\n

If both of your accounts are active, you will see the \u2018company switcher\u2019 on Mapal One which allows you to switch between your profiles.

This is located at the bottom right-hand side of the screen on a web browser, and within the \u2018more\u2019 menu on mobile devices.<\/p>\n\n\n\n

If you are experiencing any issues with this, please contact our Support team using the \u2018account verification\u2019 option in the form below.<\/p>\n\n<\/details>\n\n\n\n

Module completion<\/summary>\n\n

If you are having trouble completing one of our modules, we would recommend checking your progress to ensure that all sections have been completed and all components have been interacted with.

The menu can be accessed either through the home icon at the top right or the \u2018back to menu\u2019 icon at the top left (depending on the style of module you\u2019re working through).

For modules with an assessment, please note that you must obtain the relevant pass mark.<\/p>\n\n\n\n

If you have successfully completed all sections and passed the assessment (if applicable), please use the form below to contact our Support team using the \u2018Module Completion\u2019 option.<\/p>\n\n<\/details>\n\n\n\n

Transfer\/Certificate requests<\/summary>\n\n

If you have previously completed training with us and have moved to a new company that also uses Mapal One, you can request a transfer of your training records through our Support team.

You can also request a copy of your certificates if you no longer have access to your account.<\/p>\n\n\n\n

Please fill out the contact form below using the \u2018Certificates\/Transfers\u2019 option and a member of the team will be in touch shortly.

To help us find your profile(s) quickly, please provide your name, email address(es) used for Mapal One, and the name of your previous\/current employer.<\/p>\n\n<\/details>\n\n\n\n

Billing\/payment queries<\/summary>\n\n

Please contact accounts@mapal-os.com<\/a> for any queries relating to payments.<\/p>\n\n<\/details>\n<\/div>\n\n\n\n

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Contact our local support teams<\/i><\/h2>\n\n\n\n

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French<\/strong><\/a> Spanish<\/strong><\/a> Portuguese<\/strong><\/a><\/p>\n<\/div>\n\n\n\n

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\"sodexo<\/div>\n\n\n\n
\"Yo!\"<\/div>\n\n\n\n
\"Hilton<\/div>\n\n\n\n
\"Nobu\"<\/div>\n\n\n\n
\"Stick'n'Sushi\"<\/div>\n\n\n\n
\"Mikkeller\"<\/div>\n\n\n\n
\"Gails<\/div>\n\n\n\n
\"Costa<\/div>\n\n\n\n
\"Sticks<\/div>\n\n\n\n
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\"Five<\/div>\n\n\n\n
\"KFC<\/div>\n\n\n\n
\"Soho<\/div>\n\n\n\n
\"sodexo<\/div>\n\n\n\n
\"Yo!\"<\/div>\n\n\n\n
\"Hilton<\/div>\n\n\n\n
\"Nobu\"<\/div>\n\n\n\n
\"Stick'n'Sushi\"<\/div>\n\n\n\n
\"Mikkeller\"<\/div>\n\n\n\n
\"Gails<\/div>\n\n\n\n
\"Costa<\/div>\n\n\n\n
\"Sticks<\/div>\n\n\n\n
\"AREAS<\/div>\n\n\n\n
\"Dishroom<\/div>\n\n\n\n
\"SSP<\/div>\n\n\n\n
\"Tortilla<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n
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Improve productivity and efficiency without losing your soul.<\/h2>\n\n\n\n

Less paperwork and administration.<\/p>\n\n\n\n

Our mission is to empower you to do more of what you love, even better.<\/p>\n\n\n\n

Learn more about us<\/a><\/p>\n<\/div>\n\n\n\n

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