{"id":4566,"date":"2023-08-18T12:40:09","date_gmt":"2023-08-18T11:40:09","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?page_id=4566"},"modified":"2026-09-09T15:49:56","modified_gmt":"2026-09-09T14:49:56","slug":"compliance","status":"publish","type":"page","link":"https:\/\/mapal-os.com\/en\/solutions\/flow-learning-catalogue\/compliance\/","title":{"rendered":"Compliance  (Internal use)"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"343\" height=\"61\" viewbox=\"0 0 343 61\" fill=\"none\" class=\"wp-image-4447 wp-block-image__svg\" role=\"img\" aria-label=\"Flow Learning\" focusable=\"false\"><path d=\"M30.2095 0.197737C24.3994 0.198989 18.7129 1.88189 13.8312 5.04483C8.94952 8.20776 5.07965 12.7166 2.68524 18.0312C0.290828 23.3457 -0.526585 29.2407 0.330927 35.0097C1.18844 40.7788 3.68451 46.1773 7.52011 50.5585C7.63125 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Content<\/h1>\n<\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Compliance Essentials<\/summary>\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Compliance Essentials<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hotel and restaurant compliance regulations are constantly changing. Our\u00a0compliance modules help you ensure your team\u2019s covered in fire, health and food safety training as well as\u00a0data privacy, diversity, inclusion and equality, disability, sexual harassment and more.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c73403\" target=\"_self\">Health\u00a0&amp; Safety Level\u00a01<\/a><\/li>\n\n<li><a href=\"#c73421\" target=\"_self\">Health\u00a0&amp; Safety Level 2<\/a><\/li>\n\n<li><a href=\"#c73411\" target=\"_self\">Food Safety Level\u00a01<\/a><\/li>\n\n<li><a href=\"#c73429\" target=\"_self\">Food Safety Level 2<\/a><\/li>\n\n<li><a href=\"#c73396\" target=\"_self\">Food Allergens<\/a><\/li>\n\n<li><a href=\"#c73437\" target=\"_self\">First Aid Awareness<\/a><\/li>\n\n<li><a href=\"#c73389\" target=\"_self\">Fire\u00a0Safety Awareness<\/a><\/li>\n\n<li><a href=\"#c73445\" target=\"_self\">Data Privacy Foundations<\/a><\/li>\n\n<li><a href=\"#c73382\" target=\"_self\">Data Privacy<\/a><\/li>\n\n<li><a href=\"#c73453\" target=\"_self\">Workplace Sexual Harassment<\/a><\/li>\n\n<li><a href=\"#c73375\" target=\"_self\">Diversity, Inclusion and Equity<\/a><\/li>\n\n<li><a href=\"#c88159\" target=\"_self\">Picking Up Manual Handling<\/a><\/li>\n\n<li><a href=\"#c73368\" target=\"_self\">Disability Awareness<\/a><\/li>\n\n<li><a href=\"#c73471\" target=\"_self\">PCI DSS: Handling Cardholder Data Safely<\/a><\/li>\n\n<li><a href=\"#c73347\" target=\"_self\">COSHH:\u00a0Working With Hazardous Substances<\/a><\/li>\n\n<li><a href=\"#c84311\" target=\"_self\">Anti-Bribery 101 &#8211; Corporate Compliance<\/a><\/li>\n\n<li><a href=\"#c84317\" target=\"_self\">Anti-Money Laundering 101 &#8211; Corporate Compliance<\/a><\/li>\n\n<li><a href=\"#c84323\" target=\"_self\">Cyber Security 101 &#8211; Corporate Compliance<\/a><\/li>\n\n<li><a href=\"#c84329\" target=\"_self\">Intellectual Property 101 &#8211; Corporate Compliance<\/a><\/li>\n\n<li><a href=\"#c84329\" target=\"_self\">Fire Marshal<\/a><\/li>\n\n<li><a href=\"#c104332\" target=\"_self\">Safe Steps for Working at Height<\/a><\/li>\n\n<li><a href=\"#c107451\" target=\"_self\">Asbestos Awareness<\/a><\/li>\n\n<li><a href=\"#c110078\" target=\"_self\">Legionella Awareness<\/a><\/li>\n\n<li><a href=\"#c110098\" target=\"_self\">LGBTQ+ Awareness<\/a><\/li>\n\n<li><a href=\"#c116843\" target=\"_self\">Neurodiversity Awareness<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"414\" height=\"400\" viewbox=\"0 0 414 400\" fill=\"none\" class=\"wp-image-4498 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_7533_299776)\"><mask id=\"mask0_7533_299776\"><path d=\"M414 0H0V400H414V0Z\" fill=\"white\"><\/path><\/mask><g mask=\"url(#mask0_7533_299776)\"><path d=\"M107.381 355.272C102.906 355.272 98.615 353.466 95.4509 350.252C92.2868 347.038 90.5092 342.678 90.5092 338.133L87.9784 86.8656C87.7753 81.7639 88.567 76.6717 90.308 71.8819C92.0491 67.0922 94.7051 62.6993 98.1233 58.9561C101.542 55.2128 105.655 52.193 110.226 50.0704C114.797 47.9477 119.736 46.764 124.759 46.5874L286.562 45.7305C291.592 45.8197 296.555 46.9147 301.168 48.9528C305.781 50.991 309.954 53.9324 313.448 57.6091C316.942 61.2858 319.688 65.6256 321.531 70.3809C323.373 75.1361 324.276 80.2135 324.186 85.323L326.548 336.59C326.577 339.593 325.829 342.552 324.378 345.169C322.927 347.786 320.825 349.97 318.281 351.501C315.716 353.006 312.807 353.798 309.845 353.798C306.884 353.798 303.974 353.006 301.409 351.501L205.239 297.34L115.986 352.701C113.343 354.201 110.403 355.079 107.381 355.272ZM204.564 260.147C207.496 260.153 210.385 260.857 213 262.204L292.467 306.938L290.442 84.9802C290.442 81.5523 288.249 79.1527 286.899 79.3241L124.928 80.8667C123.578 80.8667 121.722 83.0949 121.722 86.5228L123.747 307.624L195.959 262.547C198.582 261.021 201.542 260.196 204.564 260.147Z\" fill=\"#301E4A\"><\/path><\/g><\/g><defs><rect width=\"414\" height=\"400\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Compliance Refreshers<\/summary>\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Compliance Refreshers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our refreshers are short, assessment-led resources that confirm if your learners have retained essential knowledge on key compliance topics. Learners are questioned upfront, and only review the information that they are unsure of, halving the time your staff will spend \u2018off-the-floor\u2019.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c73481\" target=\"_self\">Health and Safety Level 2<\/a><\/li>\n\n<li><a href=\"#c73488\" target=\"_self\">Food Safety Level 2<\/a><\/li>\n\n<li><a href=\"#c75218\" target=\"_self\">Food Allergens<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"414\" height=\"400\" viewbox=\"0 0 414 400\" fill=\"none\" class=\"wp-image-4499 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_7533_299782)\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M261.918 243.553L262.913 349.38C262.936 351.745 262.347 354.076 261.204 356.137C260.061 358.198 258.406 359.918 256.402 361.123C254.382 362.309 252.091 362.932 249.758 362.932C247.426 362.932 245.135 362.309 243.115 361.123L167.375 318.468L97.0823 362.068C95.0007 363.25 92.6853 363.941 90.3053 364.093C86.7809 364.093 83.4015 362.671 80.9096 360.14C78.4177 357.609 77.0177 354.175 77.0177 350.595L75.0245 152.706C74.8646 148.689 75.4881 144.678 76.8592 140.906C78.2305 137.134 80.3222 133.674 83.0143 130.726C85.7067 127.778 88.946 125.4 92.5459 123.728C96.1459 122.056 100.036 121.124 103.992 120.985L152.588 120.727L151.112 67.3965C150.952 63.3786 151.575 59.3681 152.946 55.5959C154.317 51.8237 156.409 48.364 159.101 45.416C161.794 42.4679 165.033 40.0896 168.633 38.4179C172.233 36.7462 176.123 35.8139 180.079 35.6749L307.509 35C311.47 35.0703 315.379 35.9326 319.012 37.5378C322.645 39.143 325.931 41.4595 328.683 44.3551C331.435 47.2508 333.597 50.6686 335.049 54.4137C336.5 58.1588 337.211 62.1575 337.14 66.1816L339 264.07C339.023 266.435 338.434 268.766 337.291 270.827C336.148 272.888 334.493 274.608 332.489 275.813C330.469 276.999 328.178 277.622 325.845 277.622C323.513 277.622 321.222 276.999 319.201 275.813L261.918 243.553ZM261.624 212.27L312.159 240.717L310.564 65.9116C310.564 63.2119 308.837 61.3221 307.774 61.4571L180.212 62.672C179.148 62.672 177.687 64.4268 177.687 67.1265L178.819 120.589L231.422 120.31C235.383 120.38 239.292 121.243 242.925 122.848C246.558 124.453 249.844 126.769 252.596 129.665C255.348 132.561 257.51 135.979 258.962 139.724C260.413 143.469 261.124 147.467 261.053 151.492L261.624 212.27ZM173.487 290.796C171.427 289.736 169.152 289.181 166.843 289.176C164.463 289.215 162.132 289.865 160.066 291.067L103.195 326.568L101.6 152.436C101.6 149.737 103.061 147.982 104.125 147.982L231.687 146.767C232.75 146.632 234.477 148.522 234.477 151.222L236.072 326.027L173.487 290.796Z\" fill=\"#301E4A\"><\/path><path d=\"M204.3 223.497C199.448 222.611 200.941 227.578 200.51 230.052C198.212 243.162 190.958 251.779 178.49 255.636C167.246 259.114 153.915 254.736 147.827 245.496C149.494 245.401 152.118 245.544 153.926 245.331H153.973C154.382 245.331 154.767 245.246 155.129 245.081C155.292 245.022 155.433 244.938 155.538 244.857C156.342 244.335 156.89 243.412 156.89 242.371V242.335C156.89 241.008 156.016 239.897 154.825 239.53C154.814 239.53 154.802 239.519 154.789 239.519C154.695 239.496 154.603 239.46 154.498 239.435C154.476 239.435 154.451 239.423 154.429 239.423C154.346 239.412 154.255 239.412 154.172 239.412C154.114 239.412 154.056 239.39 153.987 239.39H153.86C149.334 239.095 144.051 239.081 139.583 239.353C137.438 239.177 136.504 240.89 136.445 241.802C136.155 246.559 136.141 251.339 136.351 256.096C136.351 256.107 136.351 256.118 136.351 256.132V257.327C136.351 258.949 137.656 260.272 139.254 260.272H139.301C140.327 260.272 141.225 259.728 141.74 258.912C141.845 258.783 141.925 258.64 141.972 258.486C141.972 258.475 141.983 258.475 141.983 258.463C141.983 258.441 142.005 258.427 142.005 258.404C142.005 258.393 142.005 258.382 142.016 258.368C142.132 258.048 142.215 257.695 142.215 257.327V256.853C142.378 254.736 142.237 251.931 142.309 250.332C143.067 250.912 143.067 250.912 143.161 250.983C144.316 251.942 145.422 252.924 146.578 253.883C157.542 262.948 169.845 265.467 183.084 260.474C196.324 255.482 204.09 245.471 206.235 231.222C206.644 228.464 208.51 224.263 204.3 223.494V223.497ZM140.117 223.188C141.143 214.196 145.215 206.894 152.292 201.355C164.866 191.509 184.599 193.818 192.973 206.479C191.527 206.538 189.708 206.457 188.215 206.575H187.049C185.451 206.575 184.146 207.901 184.146 209.52V209.568C184.146 211.189 185.454 212.513 187.049 212.513H187.27C187.328 212.524 187.375 212.549 187.433 212.549C192.075 212.858 196.764 212.869 201.394 212.502C202.561 212.406 204.449 210.608 204.532 209.495C204.836 205.116 204.894 200.55 204.673 196.135V195.234C204.673 194.94 204.615 194.654 204.532 194.382C204.521 194.334 204.51 194.286 204.485 194.239C204.101 193.103 203.039 192.275 201.779 192.275H201.732C201.721 192.275 201.709 192.275 201.696 192.275C201.66 192.275 201.627 192.264 201.602 192.264C201.474 192.253 201.333 192.286 201.181 192.334C200.131 192.536 199.293 193.327 198.964 194.345C198.906 194.463 198.859 194.581 198.837 194.701C198.406 196.584 198.895 198.973 198.895 202.322C196.213 199.955 194.696 198.418 192.993 197.116C181.691 188.525 169.317 186.584 156.301 192.11C143.26 197.661 136.042 208.073 134.259 222.26C133.968 224.591 133.244 227.988 136.882 228.296C140.158 228.568 139.846 225.561 140.114 223.186L140.117 223.188Z\" fill=\"#301E4A\" stroke=\"#301E4A\" stroke-width=\"4\"><\/path><\/g><defs><rect width=\"414\" height=\"400\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Quick Serve Restaurants<\/summary>\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Quick Serve Restaurants<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These resources are built specifically for the Quick Serve (QSR) sector, as we know that processes and the working environment are\u00a0different to other hospitality businesses. Helping you to ensure your team\u2019s fire, health and food safety training is relevant to their day-to-day roles.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c73509\" target=\"_self\">Health and Safety Level 1<\/a><\/li>\n\n<li><a href=\"#c73518\" target=\"_self\">Health and Safety Level 2<\/a><\/li>\n\n<li><a href=\"#c73502\" target=\"_self\">Food Safety Level 1<\/a><\/li>\n\n<li><a href=\"#c73533\" target=\"_self\">Food Safety Level 2<\/a><\/li>\n\n<li><a href=\"#c73495\" target=\"_self\">Food Allergens<\/a><\/li>\n\n<li><a href=\"#c73525\" target=\"_self\">First Aid Awareness<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 414 400\" class=\"wp-image-4500 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{clip-path:url(#SVGID_00000084515405592442413030000007038927300478566836_);} .st1{fill:#FF356E;stroke:#FF356E;stroke-width:2;stroke-miterlimit:10;} .st2{fill:none;stroke:#FF356E;stroke-width:2;} <\/style> <g> <defs> <rect id=\"SVGID_1_\" width=\"414\" height=\"400\"><\/rect> <\/defs>  <use xlink:href=\"#SVGID_1_\" style=\"overflow:visible\"><\/use>  <g style=\"clip-path:url(#SVGID_00000027565170327017961910000015166785967899485827_)\"> <path class=\"st1\" d=\"M261.9,305c0-7.8-6.2-14.2-13.9-14.2H67.8c-7.7,0-13.9,6.3-13.9,14.2c0,0.6,0.1,1.2,0.2,1.7l0.1,0.6 c-0.1,1.3-0.2,2.7-0.2,4v8.4c0,22.7,18.2,41.2,40.5,41.2h127c22.4,0,40.5-18.5,40.5-41.2v-8.4c0-1.3-0.1-2.7-0.2-4.1v-0.1l0.1-0.2 C261.8,306.3,261.9,305.7,261.9,305L261.9,305z M238.1,319.6c0,9.4-7.5,17-16.8,17H94.4c-9.3,0-16.8-7.6-16.8-17 c0-4.8,3.9-8.7,8.6-8.7h143.3C234.2,310.9,238.1,314.8,238.1,319.6L238.1,319.6z\"><\/path> <path class=\"st1\" d=\"M284.4,248.9c0-6.7-5.3-12.1-11.9-12.1h-12.7V225c0-29-23.3-52.7-51.8-52.7H105.7 c-28.6,0-51.8,23.6-51.8,52.7v11.8H43.2c-6.6,0-11.9,5.4-11.9,12.1c0,6.7,5.3,12.1,11.9,12.1h229.3 C279.1,261,284.4,255.5,284.4,248.9L284.4,248.9z M77.7,225c0-15.7,12.6-28.5,28-28.5H208c15.4,0,28,12.8,28,28.5v11.8H77.7V225 L77.7,225z\"><\/path> <path class=\"st1\" d=\"M376.4,109c-4.6-5.4-11.3-8.7-19.3-9.5H306c-1,0.1-1.9,0.1-2.8,0h-13.9l8.6-37.9l1.5-0.3H336 c6.6,0,11.9-5.4,11.9-12.1s-5.3-12.1-11.9-12.1h-36.8c-2.3,0-22.2,0.8-27.7,27.7l-0.5,2.5l0.2-0.1l-0.1,0.6l-6,30.9 c-0.1,0.2-0.1,0.5-0.1,0.7h-60.8c-7.7,0.8-14.1,4.1-18.6,9.4c-5.3,6.3-7.6,15.1-6.3,24.8c0.9,7.1,1.9,15.2,3.2,23l0.2,1.4H206 l-4.3-23.8c-0.5-4.4,0.1-7.6,1.8-9.7c1.8-2,4.6-3,8.6-3c45.6,0.1,92,0.1,137.6,0c0.1,0,0.1,0,0.2,0c4,0,6.7,0.9,8.3,2.8 c2.3,2.6,2,6.8,1.5,9.8c-9.1,64.1-18.3,129.5-27.2,194.5c-0.8,6.2-3.1,12.5-13.2,12c-4.7-0.2-9.3-0.3-13.8-0.3 c-5.6,0-11,0.2-16.3,0.5c-6.8,0.5-10.5,4.6-10.3,11.4c0.2,7,3.9,10.5,11,10.5c4,0,8.1,0,12.1,0.1h0.4c4.1,0,8.3,0.1,12.5,0.1 c2.1,0,4.2,0,6.3,0c21.3-0.1,30.9-9.1,33.3-31.4c1.4-13.9,3.4-28,5.3-41.1c3.1-21.7,6.3-43.9,9.1-63.5l0.2-1.3 c4.4-30.4,8.9-61.8,13.2-92.7C383.6,123.4,381.6,115.2,376.4,109L376.4,109z\"><\/path> <rect x=\"-42\" y=\"-53\" class=\"st2\" width=\"498\" height=\"506\"><\/rect> <\/g> <\/g> <\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Licensing<\/summary>\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Licensing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our licensing resources ensures your staff know their responsibilites when serving alcohol. Using practical scenarios to highlight the best practices and how to handle conflict\u00a0situations or incidents at\u00a0your venues.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c73641\" target=\"_self\">Licensing Scotland<\/a><\/li>\n\n<li><a href=\"#c73549\" target=\"_self\">Licensing England and Wales<\/a><\/li>\n\n<li><a href=\"#c73556\" target=\"_self\">Responsible Service of Alcohol (ROI)<\/a><\/li>\n\n<li><a href=\"#c75011\" target=\"_self\">Responsible Service of Alcohol (Northern Ireland)<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"414\" height=\"400\" viewbox=\"0 0 414 400\" fill=\"none\" class=\"wp-image-4501 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_7533_299748)\"><mask id=\"mask0_7533_299748\"><path d=\"M414 0H0V400H414V0Z\" fill=\"white\"><\/path><\/mask><g mask=\"url(#mask0_7533_299748)\"><path d=\"M304.909 55.252H114.739C97.097 55.252 70.8535 66.818 70.8535 98.6787V301.337C70.8535 333.198 97.097 344.764 114.739 344.764H334.166V315.813H114.914C108.156 315.639 100.11 312.99 100.11 301.337C100.11 299.875 100.242 298.572 100.462 297.385C102.1 289.062 108.99 287.006 114.9 286.861H319.538C319.801 286.861 319.991 286.731 320.254 286.717H334.166V84.2031C334.166 68.2366 321.044 55.252 304.909 55.252ZM304.909 257.91H100.11V98.6787C100.11 87.0114 108.156 84.3768 114.739 84.2031H217.138V185.532L246.395 171.057L275.652 185.532V84.2031H304.909V257.91Z\" fill=\"#301E4A\"><\/path><\/g><\/g><defs><rect width=\"414\" height=\"400\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Wellness and Safety<\/summary>\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Wellness and Safety<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hospitality can be a fast-paced business, involve unsociable hours and risky situations. These resources will help you safeguard employee wellbeing in the mental and physical sense, as well as ensuring the safety of your guests.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c73542\" target=\"_self\">Mental Wellness<\/a><\/li>\n\n<li><a href=\"#c73577\" target=\"_self\">Staying Safe and Sound<\/a><\/li>\n\n<li><a href=\"#c73584\" target=\"_self\">Desk Space Ergonomics<\/a><\/li>\n\n<li><a href=\"#c73570\" target=\"_self\">Make Spiking History<\/a><\/li>\n\n<li><a href=\"#c73591\" target=\"_self\">Martyn&#8217;s Law: Improving Your Venue&#8217;s Security<\/a><\/li>\n\n<li><a href=\"#c102299\" target=\"_self\">Safeguarding Your Guests<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" viewbox=\"0 0 414 400\" class=\"wp-image-4502 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"> <style type=\"text\/css\"> .st0{clip-path:url(#SVGID_00000016771290030832394990000000287977179996530619_);} .st1{fill:#FF356E;stroke:#FF356E;stroke-width:3;} .st2{fill:none;stroke:#000000;} <\/style> <g> <defs> <rect id=\"SVGID_1_\" width=\"414\" height=\"400\"><\/rect> <\/defs>  <use xlink:href=\"#SVGID_1_\" style=\"overflow:visible\"><\/use>  <g style=\"clip-path:url(#SVGID_00000176731923618980585470000018197874107898043789_)\"> <path class=\"st1\" d=\"M196.1,326.8c2.1,1.2,5.1,1.8,7.9,1.9c2.8,0,5.8-0.4,7.7-1.6l0,0l0,0c47.5-29.2,96.5-62.4,123.5-118.6l0,0 c17.7-36.8,8.1-80.5-23.4-106.4l0,0c-14.4-11.9-28.7-17.5-44.4-16.7c-15.6,0.8-32.3,8.1-51.6,21.6c-2.8,1.9-7.7,2.8-12.9,2.6 c-5.1-0.3-9.9-1.7-12.5-3.9c-15.9-13.7-32.3-20.7-49-20.7c-9.4,0-18.9,2.2-28.4,6.6c-23,10.6-37.7,28.4-45,54.1 c-4.9,17.2-4.7,35.2,0.4,52.2l0,0c1.2,3.9,2.6,7.4,4.1,10.5l0,0C100.3,264.1,148.4,298.3,196.1,326.8z M196.1,326.8 C196.1,326.8,196.1,326.8,196.1,326.8l0.8-1.3 M196.1,326.8C196.1,326.8,196.1,326.8,196.1,326.8l0.8-1.3 M332.6,84.8L332.6,84.8 c34.7,32.3,46.7,83.2,29.9,126.8c-9.4,24.2-23.6,46.1-43.4,67c-15.7,16.5-34.5,32.1-61,50.6l0,0c-13.1,9.1-23.1,16.2-31.8,20.9 c-8.6,4.7-15.6,7.1-22.6,7.1h0h0h0h0h0h0h0h0h0h0l0,0h0h0h0h0h0h0h0h0h0l0,0h0h0h0h0h0h0h0h0l0,0h0h0h0h0h0h0h0l0,0h0h0h0h0h0h0h0 l0,0h0h0h0h0h0h0h0l0,0h0h0h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0h0l0,0 h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0 h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0l0,0h0h0 h0h0l0,0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0 h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0 l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0 h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0l0,0h0h0 h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0h0h0l0,0h0h0h0h0h0l0,0h0h0h0h0h0h0l0,0h0 h0h0h0h0h0l0,0h0h0h0h0h0h0h0l0,0h0h0h0h0h0h0h0l0,0h0h0h0h0h0h0h0l0,0h0h0h0h0h0h0h0h0h0l0,0h0h0h0h0h0h0h0 c-6.8-0.1-13.6-2.4-22.1-7.2c-8.5-4.8-18.7-12-32.3-21.7l-0.1-0.1l0,0l-0.9-0.6l0,0c-33-23.4-69.4-52.7-91.6-94.2 c-3-5.7-5.8-12-8.5-19.3c-14-37.4-8.8-78.8,13.8-110.7l0,0c15.3-21.7,36.9-36.6,60.7-42.2l0,0c24.2-5.6,49.3-1.1,70.8,12.7l0,0 c2.7,1.8,6.8,2.7,10.5,3c1.9,0.1,3.8,0.1,5.4-0.2c1.6-0.3,3.2-0.8,4.4-1.6l0,0c17.2-12.2,39.2-17.7,62.1-15.3l0,0 C297.1,61.9,317.9,71.1,332.6,84.8z\"><\/path> <rect x=\"-16.5\" y=\"-17.5\" class=\"st2\" width=\"443\" height=\"451\"><\/rect> <\/g> <\/g> <\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kitchen<\/summary>\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Kitchen\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Help your kitchen staff build their confidence and skills in their roles. Our\u00a0kitchen skills resources\u00a0are ideal for those who are new to the kitchen, or those that need a refresher on the key skills and equipment they&#8217;ll use.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c73563\" target=\"_self\">Essential Cooking Skills<\/a><\/li>\n\n<li><a href=\"#c73612\" target=\"_self\">Essential Prepping Skills<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"414\" height=\"400\" viewbox=\"0 0 414 400\" fill=\"none\" class=\"wp-image-4455 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M294.9 319.2C294.9 326.9 288.7 333.1 281.2 333.1H140.1C132.6 333.1 126.4 326.9 126.4 319.2V282.4H294.9V319.2ZM291.5 79L288 78.9C283 78.9 277.9 79.4 272.9 80.4C266.6 68.7 257.4 58.8 246.1 51.7C234 44 219.9 40 205.7 40C191.5 40 177.6 44 165.5 51.6C154.3 58.7 145.1 68.5 138.7 80.1C134.3 79.3 129.9 78.9 125.6 78.9C83.3 78.9 49 113.7 49 156.4C49 173.2 54.3 189.2 64.2 202.6C68.7 208.7 74.2 214.1 80.2 218.6C86.3 223.1 93 226.8 100 229.3V319.2C100 341.5 117.9 359.6 140 359.6H281.1C303.1 359.6 321.1 341.4 321.1 319.2V226.2C347.6 213.3 364.5 186.2 364.5 156.4C364.6 114.9 332.2 80.9 291.5 79ZM300.2 205.8H294.8V255.3H126.4V205.8H113.6C91.1 200.1 75.3 179.9 75.3 156.4C75.3 128.3 97.9 105.5 125.6 105.5C131 105.5 136.5 106.4 141.8 108.3L152.6 112L154 112.5L154.5 111.1L158.4 100.2C165.6 80.1 184.6 66.5 205.6 66.5C226.9 66.5 246 80.2 253.1 100.7L257 112.1L257.5 113.6L258.7 113.2L259 113.1L270.3 108.8C276.1 106.6 282.1 105.5 288.1 105.5C315.8 105.5 338.4 128.3 338.4 156.4C338.3 179.8 322.6 200 300.2 205.8ZM253.1 100.7L257 112.1L257.5 113.6L258.7 113.2L253.1 100.7ZM253.1 100.7L257 112.1L257.5 113.6L258.7 113.2L253.1 100.7Z\" fill=\"#301E4A\"><\/path><path d=\"M253.1 100.7C246 80.2 226.9 66.5 205.6 66.5C184.6 66.5 165.6 80.1 158.4 100.2L154.5 111.1L154 112.5L152.6 112L141.8 108.3C136.5 106.4 131 105.5 125.6 105.5C97.9 105.5 75.3 128.3 75.3 156.4C75.3 179.9 91.1 200.1 113.6 205.8H126.4V255.3H294.8V205.8H300.2C322.6 200 338.3 179.8 338.4 156.4C338.4 128.3 315.8 105.5 288.1 105.5C282.1 105.5 276.1 106.6 270.3 108.8L259 113.1L258.7 113.2M253.1 100.7L257 112.1L257.5 113.6L258.7 113.2M253.1 100.7L258.7 113.2M294.9 319.2C294.9 326.9 288.7 333.1 281.2 333.1H140.1C132.6 333.1 126.4 326.9 126.4 319.2V282.4H294.9V319.2ZM291.5 79L288 78.9C283 78.9 277.9 79.4 272.9 80.4C266.6 68.7 257.4 58.8 246.1 51.7C234 44 219.9 40 205.7 40C191.5 40 177.6 44 165.5 51.6C154.3 58.7 145.1 68.5 138.7 80.1C134.3 79.3 129.9 78.9 125.6 78.9C83.3 78.9 49 113.7 49 156.4C49 173.2 54.3 189.2 64.2 202.6C68.7 208.7 74.2 214.1 80.2 218.6C86.3 223.1 93 226.8 100 229.3V319.2C100 341.5 117.9 359.6 140 359.6H281.1C303.1 359.6 321.1 341.4 321.1 319.2V226.2C347.6 213.3 364.5 186.2 364.5 156.4C364.6 114.9 332.2 80.9 291.5 79Z\" stroke=\"#301E4A\" stroke-width=\"3\"><\/path><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Road to Recovery<\/summary>\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Road to Recovery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Challenging times call for creativity and resilience. These helpful resources will hopefully give you food for thought for increasing revenue, how to successfully diversify your business and deal with conflicting situations.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c73633\" target=\"_self\">4 Ways to Build Revenue<\/a><\/li>\n\n<li><a href=\"#c73605\" target=\"_self\">Takeaway and Delivery Success<\/a><\/li>\n\n<li><a href=\"#c73619\" target=\"_self\">Conflict Resolution<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"414\" height=\"400\" viewbox=\"0 0 414 400\" fill=\"none\" class=\"wp-image-4503 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><g clip-path=\"url(#clip0_7533_299719)\"><mask id=\"mask0_7533_299719\"><path d=\"M414 0H0V400H414V0Z\" fill=\"white\"><\/path><\/mask><g mask=\"url(#mask0_7533_299719)\"><path d=\"M389.6 197.755C384.86 191.839 380.188 185.91 375.628 179.885C372.467 175.703 369.085 171.59 366.742 166.94C355.805 145.879 345.16 124.694 334.514 103.454C331.533 97.5382 327.028 94.7456 320.305 94.8006C306.097 94.9107 291.889 94.8556 277.68 94.8556C276.516 94.8556 275.338 94.8556 273.758 94.8556C273.758 92.1318 273.758 89.752 273.758 87.3721C273.758 76.697 268.726 71.6484 258.08 71.6484C194.981 71.6484 131.883 71.6484 68.8394 71.6484C67.2037 71.6484 65.5125 71.7034 63.9323 71.9372C58.0272 72.8589 53.6469 77.6187 53.0508 83.4927C52.233 91.9668 58.4292 98.0609 67.7859 98.0609C126.033 98.0609 184.28 98.0609 242.527 98.0609C243.927 98.0609 245.327 98.0609 247.268 98.0609C247.268 99.918 247.268 101.198 247.268 102.477C247.268 126.73 247.268 150.996 247.268 175.249C247.268 185.58 252.3 190.574 262.585 190.574C290.891 190.574 319.196 190.574 347.502 190.519C349.609 190.519 350.898 191.096 352.174 192.789C356.332 198.305 360.712 203.642 364.857 209.159C365.786 210.438 366.437 212.295 366.437 213.864C366.548 231.045 366.493 248.159 366.493 265.341C366.493 266.386 366.382 267.432 366.382 268.477C359.825 268.477 353.754 268.477 347.558 268.477C346.975 266.909 346.504 265.464 345.922 264.061C338.617 245.38 320.25 233.123 300.137 233.535C279.732 234.003 262.003 246.645 255.516 265.629C254.698 268.064 253.533 268.711 251.066 268.642C231.119 268.532 211.186 268.587 191.294 268.587C190.296 268.587 189.312 268.587 188.425 268.587C188.134 267.954 187.953 267.597 187.842 267.198C182.118 248.516 164.569 233.714 141.932 233.535C121.112 233.357 103.577 245.903 95.9114 266.496C95.2044 268.408 94.2202 268.642 92.5152 268.642C84.0318 268.587 75.5623 268.587 67.0789 268.642C58.8312 268.697 52.9815 274.324 53.037 281.986C53.1479 289.525 58.9421 294.931 67.0789 294.931C75.5623 294.986 84.0318 294.986 92.5152 294.876C94.6222 294.821 95.5509 295.509 96.2579 297.49C103.563 316.996 121.459 329.474 141.808 329.35C162.157 329.226 179.941 316.762 187.066 297.545C187.829 295.509 188.757 294.931 190.809 294.931C211.158 294.986 231.562 294.986 251.925 294.931C253.852 294.931 254.795 295.454 255.488 297.311C262.793 316.873 280.522 329.295 300.927 329.35C321.276 329.35 339.116 316.873 346.421 297.366C347.128 295.509 347.946 294.876 349.928 294.876C359.631 294.986 369.279 294.931 378.996 294.931C387.646 294.876 393.024 289.593 393.093 281.064C393.149 256.454 393.093 231.912 393.149 207.302C392.969 203.766 391.86 200.63 389.586 197.782L389.6 197.755ZM273.924 164.037C273.924 149.703 273.924 135.658 273.924 121.213C277.32 121.213 280.591 121.213 283.863 121.213C292.873 121.213 301.939 121.158 310.935 121.268C312.169 121.268 313.971 122.135 314.497 123.125C321.276 136.235 327.943 149.414 334.555 162.593C334.735 162.937 334.846 163.35 335.082 164.037C314.608 164.037 294.439 164.037 273.91 164.037H273.924ZM141.419 302.978C129.554 302.923 119.892 293.225 119.961 281.394C120.031 269.564 129.734 260.044 141.655 260.044C153.59 260.044 163.238 269.619 163.349 281.463C163.349 293.363 153.521 303.047 141.419 302.992V302.978ZM300.885 302.978C288.95 302.923 279.247 293.404 279.191 281.628C279.136 269.674 288.964 260.044 301.065 260.099C312.931 260.154 322.648 269.853 322.593 281.628C322.537 293.349 312.765 302.978 300.899 302.978H300.885Z\" fill=\"#301E4A\"><\/path><path d=\"M52.3603 145.467C85.1018 145.522 117.913 145.522 150.668 145.467C159.026 145.467 164.876 140.074 164.876 132.412C164.932 124.57 159.082 119.178 150.543 119.178C134.283 119.178 117.968 119.178 101.708 119.178C85.6285 119.178 69.6044 119.178 53.5247 119.178C51.889 119.178 50.1979 119.233 48.6177 119.646C42.2967 121.324 38.152 127.542 38.9699 133.801C39.9679 140.652 45.2908 145.467 52.3603 145.467Z\" fill=\"#301E4A\"><\/path><path d=\"M82.9389 190.973C99.3651 190.973 115.75 191.028 132.176 190.973C140.243 190.918 145.982 185.347 145.913 177.739C145.857 170.311 140.119 164.684 132.287 164.629C99.3651 164.574 66.4434 164.519 33.5218 164.739C30.4167 164.739 26.8543 166.363 24.276 168.22C19.9511 171.411 18.8422 177.505 20.7689 182.499C22.7512 187.658 27.4364 190.863 33.3416 190.863C49.8925 190.973 66.4434 190.973 82.9389 190.973Z\" fill=\"#301E4A\"><\/path><path d=\"M104.631 236.535C113.115 236.535 119.131 230.964 119.131 223.301C119.131 215.639 113.101 210.191 104.576 210.191C96.0926 210.191 87.6231 210.191 79.1397 210.191C70.5454 210.191 62.0065 210.191 53.4123 210.191C53.3014 210.191 53.1766 210.191 53.0657 210.191C44.818 210.246 38.8574 215.818 38.8574 223.37C38.9129 230.978 44.8873 236.549 53.1212 236.549C70.3097 236.549 87.5122 236.549 104.645 236.549L104.631 236.535Z\" fill=\"#301E4A\"><\/path><\/g><\/g><defs><rect width=\"414\" height=\"400\" fill=\"white\"><\/rect><\/defs><\/svg><\/figure>\n\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Challenges<\/summary>\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Challenges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Challenges are gamified resources, each covering an authentic hospitality workplace scenario. They enable learners to practice key decision-making based skills in a fun and competitive way.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c94550\" target=\"_self\">Health and Safety Challenge<\/a><\/li>\n\n<li><a href=\"#c94858\" target=\"_self\">Food Safety Challenge<\/a><\/li>\n\n<li><a href=\"#c94538\" target=\"_self\">Food Allergens Challenge<\/a><\/li>\n\n<li><a href=\"#c94568\" target=\"_self\">Service That Sells Challenge<\/a><\/li>\n\n<li><a href=\"#c94544\" target=\"_self\">Guest Service Challenge<\/a><\/li>\n\n<li><a href=\"#c94532\" target=\"_self\">Conflict Resolution Challenge<\/a><\/li>\n\n<li><a href=\"#c94482\" target=\"_self\">Coffee Making Challenge<\/a><\/li>\n\n<li><a href=\"#c94476\" target=\"_self\">Classic Cocktail Challenge<\/a><\/li>\n\n<li><a href=\"#c94556\" target=\"_self\">Perfect Your Wine Pairing Challenge<\/a><\/li>\n\n<li><a href=\"#c94557\" target=\"_self\">Boost Your Beer Pairing Challenge<\/a><\/li>\n\n<li><a href=\"#c104320\" target=\"_self\">Mastering Motivation Challenge<\/a><\/li>\n\n<li><a href=\"#c104326\" target=\"_self\">Prioritise Like a Pro Challenge<\/a><\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewbox=\"0 0 414 400\" class=\"wp-image-4504 wp-block-image__svg\" aria-hidden=\"true\" focusable=\"false\"><defs><style> .st0 { stroke-width: 9.4px; } .st0, .st1 { fill: #2f1e4a; stroke: #2f1e4a; stroke-miterlimit: 10; } .st1 { stroke-width: 11.1px; } <\/style><\/defs><path class=\"st1\" d=\"M351.1,55.1h-30.4v-14.7c0-11.8-9.6-21.4-21.4-21.4H113.9c-11.8,0-21.4,9.6-21.4,21.4v14.7h-30.4c-8.5,0-15.3,6.9-15.3,15.3v53.2c0,31.6,25.1,57.6,56.4,59.1,10.1,21.8,27.1,40.1,48.9,52.1,8.2,4.6,13.4,13.5,13.4,23.8v25.7h-7.6c-13.8,0-24.9,11.2-24.9,24.9v11.8h-16.3c-8.5,0-15.3,6.9-15.3,15.3v28.6c0,8.5,6.9,15.3,15.3,15.3h179.4c8.5,0,15.3-6.9,15.3-15.3v-28.6c0-8.5-6.9-15.3-15.3-15.3h-16.3v-11.8c0-13.8-11.2-24.9-24.9-24.9h-7.6v-25.7c0-10.1,5.2-19.2,13.4-23.8,21.9-11.9,38.8-30.3,48.9-52.1,31.4-1.5,56.4-27.3,56.4-59.1v-53.2c0-8.5-6.9-15.3-15.3-15.3h.4ZM65.1,123.7v-50.2h27.3v61.1c0,5.2.4,10.3,1.1,15.4v.4c.4,2.3.7,4.8,1.2,7.1,0,.2,0,.6.2.9.4,1.7.7,3.3,1.1,5-17.7-4.4-31-20.6-31-39.6ZM293.3,339.2v22.4H119.9v-22.4h173.4ZM255.2,302.6c3.6,0,6.5,3,6.5,6.5v11.8h-110.3v-11.8c0-3.6,3-6.5,6.5-6.5h97.3,0ZM302.4,134.4v1c0,2.3-.1,4.7-.4,6.9,0,1-.2,2-.4,3-.2,1.7-.5,3.6-.7,5.3-.1,1-.2,1.8-.5,2.8-.5,2.5-1.1,4.8-1.7,7.3-.2.9-.5,1.7-.9,2.6-.6,1.8-1.2,3.6-1.8,5.4-8,20.9-23.3,38.8-43.7,50-14.2,7.8-23,23-23,39.9v25.7h-45.3v-25.7c0-16.9-8.9-32.1-23-39.9-20.4-11.1-35.7-28.9-43.7-50-.7-1.7-1.4-3.6-1.8-5.4-.2-.9-.6-1.7-.9-2.6-.7-2.3-1.2-4.8-1.7-7.3-.2-1-.4-1.8-.5-2.8-.2-1.7-.6-3.6-.7-5.3,0-1-.2-2-.4-3-.2-2.3-.2-4.7-.4-6.9V40.3c0-1.7,1.4-3.1,3.1-3.1h185.4c1.7,0,3.1,1.4,3.1,3.1v94.1h0ZM348.1,123.7c0,19.1-13.2,35.2-31,39.6.5-1.6.7-3.3,1.1-4.9,0-.4.1-.6.2-.9.5-2.3.9-4.7,1.2-7.1v-.4c.7-5,1.1-10.2,1.1-15.4v-61.1h27.3v50.2h0Z\"><\/path><path class=\"st0\" d=\"M207.1,83l10.9,33.7h35.4c.2,0,.2.2,0,.3l-28.7,20.8,10.9,33.7c0,.1-.1.3-.2.2l-28.7-20.8-28.7,20.8c-.1,0-.3,0-.2-.2l10.9-33.7-28.7-20.8c-.1,0,0-.3,0-.3h35.4s10.9-33.7,10.9-33.7c0-.1.2-.1.3,0Z\"><\/path><\/svg><\/figure>\n\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-1\">Compliance Essentials<\/h2>\n\n\n\n<div id=\"c73403\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Flow Learning&#039;s<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Health &amp; Safety Level 1<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our resource helps learners to identify and practise measures to protect their colleagues and guests from harm. They will learn how to maintain a safe workplace with this primer on risk management, workplace hazards and hazardous substances. Perfect for hospitality workers in lower risk workplaces, such as caf\u00e9s.*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* This resource is not a formal regulated qualifications framework (RQF) \u2018health and safety in the workplace\u2019 qualification, the levels only indicate the type of learner whom it is suitable for.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Health, hygiene and safe manual handling.<\/li>\n\n<li>Identifying hazards and COSHH.<\/li>\n\n<li>Basic first aid and fire protocols.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"536\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_1_new1.png\" alt=\"\" class=\"wp-image-4506\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_1_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_1_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_1_new1-768x523.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73421\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_new1.png\" alt=\"\" class=\"wp-image-4507\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Flow Learning&#039;s<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Health &amp; Safety Level 2<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Focusing on what learners need to do to keep themselves, their colleagues and their guests safe, this resource details how they can help keep their workplace health and safety compliant. They will practise managing risks, preventing fires, responding to emergencies and reporting accidents. Perfect for hospitality workers in higher risk workplaces, such as a kitchen.*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* This resource is not a formal regulated qualifications framework (RQF) \u2018health and safety in the workplace\u2019 qualification, the levels only indicate the type of learner whom it is suitable for.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Health, hygiene and safe manual handling.<\/li>\n\n<li>Identifying hazards and COSHH.<\/li>\n\n<li>Detailed first aid and fire protocols.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73411\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Flow Learning&#039;s<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Food Safety Level 1<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Exploring the most effective methods for controlling and preventing food contamination and food poisoning, learners will discover the role they play in ensuring food safety and will practise implementing these key actions. Perfect for front-of-house or occasional food handlers.*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* This resource is not a formal regulated qualifications framework (RQF) \u2018food safety &amp; hygiene\u2019 qualification, the levels only indicate the type of learner whom it is suitable for.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Health and hygiene in a food environment.<\/li>\n\n<li>Food contamination and the illnesses it can cause.<\/li>\n\n<li>Controls that can prevent food contamination from occurring.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_1_new1.png\" alt=\"\" class=\"wp-image-4508\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_1_new1.png 788w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_1_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_1_new1-768x523.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73429\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_new1.png\" alt=\"\" class=\"wp-image-4509\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_new1.png 788w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_new1-768x523.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Flow Learning&#039;s<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Food Safety Level 2<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This resource will enable learners to follow the food journey. They will learn how to spot the safety risks and the causes of food contamination and food poisoning while also practising what they can do to control it. Additionally, they will brush up on prevention and cleaning techniques to help keep their kitchens clean and safe. Perfect for anyone involved in preparing, cooking and storing food.*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* This resource is not a formal regulated qualifications framework (RQF) \u2018food safety &amp; hygiene\u2019 qualification, the levels only indicate the type of learner whom it is suitable for.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Health and hygiene in a food environment.<\/li>\n\n<li>Risks and how to mitigate them throughout the entire food journey.<\/li>\n\n<li>Best practices in preventing food contamination and the illnesses it can cause.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"201\" height=\"200\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_-_CPD.png\" alt=\"\" class=\"wp-image-4510\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_-_CPD.png 201w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_-_CPD-150x150.png 150w\" sizes=\"(max-width: 201px) 100vw, 201px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73396\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Food Allergens<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your team will be able to tell their tree nuts from their sesame seeds with this guide to food allergens. Learners will discover the best ways to keep their guests safe. They\u2019ll practise having the all-important conversation about allergens with their guests and practise informing guests of the cross-contact controls.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Allergen ingredient information and best practice for pre-packed foods.<\/li>\n\n<li>Preventing cross-contact and minimising the risk of allergic reactions.<\/li>\n\n<li>Responding to the signs of allergic reactions.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_new1.png\" alt=\"\" class=\"wp-image-4511\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73437\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/First_Aid_Awareness_new1.png\" alt=\"\" class=\"wp-image-4512\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/First_Aid_Awareness_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/First_Aid_Awareness_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/First_Aid_Awareness_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">First Aid Awareness<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This resource will emphasise the importance of responding in the first few minutes of an accident or emergency and how learners can best respond. They will gain an overview of ways to safeguard the workplace and be guided through the basic emergency first aid response procedures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>Note: this resource provides basic first aid awareness and does not provide the learner with a first aid qualification.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Recognising and responding to common workplace accidents and emergencies.<\/li>\n\n<li>The primary and secondary surveys.<\/li>\n\n<li>Key steps of chest compressions and rescue breaths.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73389\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Fire Safety Awareness<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Knowing and regularly practising the basics of fire safety is crucial in helping your team protect themselves, your guests and your venue from fire. Covering the fundamentals of fire safety best practice, this resource will help your team to recognise how fires start, prevent them from occurring and make safe decisions in the event of a fire.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify and address fire hazards to help prevent them.<\/li>\n\n<li>Respond safely and appropriately to a fire.<\/li>\n\n<li>Identify the right fire extinguishers for the type of fire.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"796\" height=\"542\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Fire_Safety_Awareness_new.png1_.png\" alt=\"\" class=\"wp-image-4513\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Fire_Safety_Awareness_new.png1_.png 796w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Fire_Safety_Awareness_new.png1_-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Fire_Safety_Awareness_new.png1_-768x523.png 768w\" sizes=\"auto, (max-width: 796px) 100vw, 796px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73445\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Data_Privacy_Foundations_new1.png\" alt=\"\" class=\"wp-image-4514\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Data_Privacy_Foundations_new1.png 788w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Data_Privacy_Foundations_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Data_Privacy_Foundations_new1-768x523.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Data Privacy Foundations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i>(previously GDPR Foundations)<\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s important that staff understand the importance of protecting personal information. In this resource, learners will explore the best methods of safeguarding information being gathered or used in their workplace in line with data protection regulations. Perfect for all hospitality employees, especially those who occasionally process guest information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Definitions of different types of personal data.<\/li>\n\n<li>Key data protection principles.<\/li>\n\n<li>How to safely keep and use collected information.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73382\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Data Privacy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i>(previously GDPR)<\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This resource builds on the outcomes of Data Privacy Foundations, exploring the importance of management responsibilities and expectations when managing data. Perfect for more senior hospitality employees, especially those who may regularly handle staff and guest information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>All key content from Data Privacy Foundations.<\/li>\n\n<li>Legal obligations of GDPR.<\/li>\n\n<li>Employment processes and data storage<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Data_Privacy_new1.png\" alt=\"\" class=\"wp-image-4515\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Data_Privacy_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Data_Privacy_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Data_Privacy_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73453\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Workplace_Sexual_Harassment_new1.png\" alt=\"\" class=\"wp-image-4516\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Workplace_Sexual_Harassment_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Workplace_Sexual_Harassment_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Workplace_Sexual_Harassment_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Workplace Sexual Harassment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With this resource, you will be encouraging your learners to build a positive workplace culture that speaks out and says no. Ensuring that your workplace is a safe space for everyone and that sexual harassment plays no part in anyone\u2019s story. Your learners will recognise what constitutes sexual harassment in the workplace and will be provided with the tools to take action if they or others have been affected by this issue<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Definitions and examples of types of sexual harassment.<\/li>\n\n<li>How to promote a zero-tolerance culture.<\/li>\n\n<li>Reporting and documenting procedures.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73375\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Diversity, Inclusion and Equity<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i>(previously Equality &amp; Diversity)<\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How can your learners make a difference at work, make colleagues and guests alike feel welcome, included and valued? This resource defines what \u2018diversity\u2019, \u2018inclusion\u2019 and \u2018equity\u2019 mean. Learners will explore small yet powerful ways to contribute to all three, while adhering to the relevant equality legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Definitions and examples of diversity, inclusion and equity.<\/li>\n\n<li>Discrimination, bullying and unconscious bias.<\/li>\n\n<li>Ways to champion inclusion of oneself, colleagues and guests.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Diversity_Inclusion_and_Equity_new1.png\" alt=\"\" class=\"wp-image-4517\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Diversity_Inclusion_and_Equity_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Diversity_Inclusion_and_Equity_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Diversity_Inclusion_and_Equity_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c88159\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ManualHandling.png\" alt=\"\" class=\"wp-image-4518\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ManualHandling.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ManualHandling-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ManualHandling-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Picking Up Manual Handling<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Manual handling is a leading cause of workplace injuries. This resource is essential for any venue aiming to reduce incidents and ensure the safety of their team. It will help your team identify risks, use safer techniques and make better decisions when faced with manual handling. Empower your team with the knowledge and skills to tackle manual handling tasks more safely and confidently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Reduce the risk of injury to themselves and others from manual handling<\/li>\n\n<li>Report hazardous situations to a manager<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73368\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Disability Awareness<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This resource is designed to encourage your learners to be considerate and respectful to their disabled guests and teammates. They will explore the best practices for creating great quality experiences, both in service and in safety, for all disabled guests and teammates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Definitions of disability and disability-related discrimination.<\/li>\n\n<li>Reasonable adjustments and best practice emergency procedures.<\/li>\n\n<li>Inclusive communication principles.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Disability_Awareness_new1.png\" alt=\"\" class=\"wp-image-4519\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Disability_Awareness_new1.png 788w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Disability_Awareness_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Disability_Awareness_new1-768x523.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73471\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_PCI.png\" alt=\"\" class=\"wp-image-4520\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_PCI.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_PCI-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_PCI-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">PCI DSS: Handling Cardholder Data Safely<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With criminals constantly finding new ways to compromise your guests\u2019 cardholder data, how will your teams reduce the risk of payment card fraud in your venue? This short resource helps all team members who take card payments to keep guests\u2019 data secure. This involves putting PCI DSS principles into practice to identify the risks and keep cardholder data safe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Follow 5 principles based on PSI DSS guidelines.<\/li>\n\n<li>Identify the common risks to data security.<\/li>\n\n<li>Explore when to report to management.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73347\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">COSHH: Working With Hazardous Substances<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hospitality venues are full of hazardous substances that pose a risk to your team and guests. So, knowing how to handle these safely is crucial for safeguarding your venue. This resource will empower your team to identify potential hazards, follow safety information and implement strategies to reduce the risks associated with hazardous substances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Know how to handle hazardous substances.<\/li>\n\n<li>Identify and follow safety data sheets.<\/li>\n\n<li>Prevent risk when using hazardous substances.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"754\" height=\"504\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/COSHH_Working_With_Hazardous_Substances_new1.png\" alt=\"\" class=\"wp-image-4521\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/COSHH_Working_With_Hazardous_Substances_new1.png 754w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/COSHH_Working_With_Hazardous_Substances_new1-300x201.png 300w\" sizes=\"auto, (max-width: 754px) 100vw, 754px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c84311\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Anti-Bribery.png\" alt=\"\" class=\"wp-image-4522\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Anti-Bribery.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Anti-Bribery-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Anti-Bribery-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Anti-Bribery 101<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure your venue stands firm against corruption with Anti-Bribery 101. This resource addresses the subtle yet serious nature of bribery, equipping your team with the knowledge to detect early signs, implement effective prevention strategies and react decisively to breaches of conduct. With practical guidance and actionable strategies, they\u2019ll be well-prepared to uphold the integrity and ethical standards of your venue, making a positive impact on your operational security and compliance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Recognise bribery<\/li>\n\n<li>Identify the role we play in preventing crime<\/li>\n\n<li>Identify bribery when it occurs and take appropriate action<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c84317\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Anti-Money Laundering 101<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the battle against money laundering and terrorist financing, awareness and vigilance are your venue&#8217;s first line of defence. This resource will educate your team on their responsibilities, the sophisticated methods criminals use and how to spot red flags. By practising decision-making scenarios, your team will enhance their ability to act decisively and maintain the integrity of your operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Recognise methods that criminals use to disguise the source of their funds.<\/li>\n\n<li>Spot the red flags that can alert you to money laundering.<\/li>\n\n<li>Practise making the right decisions.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Anti-MoneyLaundering.png\" alt=\"\" class=\"wp-image-4523\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Anti-MoneyLaundering.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Anti-MoneyLaundering-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Anti-MoneyLaundering-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c84323\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_CS.png\" alt=\"\" class=\"wp-image-4524\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_CS.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_CS-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_CS-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Cyber Security 101<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In today\u2019s digital age, the threat of cyber crime looms large over every venue. This resource delves into the nature of cyber crime, identifies key areas of risk and explores the potential consequences of security breaches. It will empower your team with practical tools and techniques to protect your digital devices and your organisation&#8217;s networks. Enhance your team\u2019s defensive strategies and your venue\u2019s security with this essential resource<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify what cyber crime is and the potential consequences.<\/li>\n\n<li>Recognise key areas of risk.<\/li>\n\n<li>Use tools and techniques to defend against cyber crime.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c84329\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Intellectual Property 101<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your venue know how to avoid potentially costly copyright infringements? This resource provides a comprehensive overview of copyright and intellectual property law, so your team are aware of the key aspects of copyright protection and how to safely use external assets. Equip your team with the knowledge they need to avoid common pitfalls and maintain your venue\u2019s professionalism and trust.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Explore how copyright protects work and the laws that protect intellectual property.<\/li>\n\n<li>Recognise how to safely use someone else&#8217;s ideas and work.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_IP.png\" alt=\"\" class=\"wp-image-4525\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_IP.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_IP-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_IP-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/TheFireMarshal.png\" alt=\"\" class=\"wp-image-4526\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TheFireMarshal.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TheFireMarshal-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TheFireMarshal-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Fire Marshal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Having a fire marshal on duty can make all the difference in keeping your venue safe and prepared. This resource helps team members recognise how fires start, identify and reduce risks and lead others to safety if a fire breaks out. By building confidence and competence in fire safety, this resource helps fire marshals take action when it matters most.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small class=\"\">Note: This resource is designed to provide an overview of the role. It does not provide the learner with a Fire Marshal qualification.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Help identify and address fire hazards to reduce the risk of fire.<\/li>\n\n<li>Monitor fire safety equipment and systems.<\/li>\n\n<li>Lead colleagues and guests safely during a fire.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c104332\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Safe Steps for Working at Height<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Falls from height are one of the most common causes of serious workplace injuries and they rarely happen on rooftops. It\u2019s the everyday moments, the quick reaches and rushed setups, that carry the biggest risks. This short, sharp resource helps hospitality teams recognise hazards, use the right kit, and make safer choices before their feet ever leave the ground. Give your team the confidence to work smart, stay steady, and always get home in one piece.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Understand what is defined as working at height<\/span><\/li>\n\n<li><span>Determine when it\u2019s safe to work at height<\/span><\/li>\n\n<li><span>Use ladders, step ladders and step stools safely<\/span><\/li>\n\n<li><span>Reduce the risk of injury to themselves and others from falls<\/span><\/li>\n\n<li><span>Report hazardous situations and unsafe equipment to a manager<\/span><\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_WAH.png\" alt=\"\" class=\"wp-image-4527\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_WAH.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_WAH-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_WAH-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c107451\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ImageTemplate.png\" alt=\"\" class=\"wp-image-4528\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ImageTemplate.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ImageTemplate-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ImageTemplate-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Asbestos Awareness<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Asbestos remains one of the most serious workplace hazards, even though it may feel like a problem from the past. This essential awareness course helps hospitality staff recognise where asbestos might still be present and understand the simple steps that keep everyone safe. It will guide team members to check the asbestos survey, know what to do if asbestos is disturbed, and make the right decisions to protect themselves, their colleagues, and their customers.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Understand where asbestos may be found in older buildings<\/li>\n\n<li>Know how to access and use the asbestos survey or management information<\/li>\n\n<li>Follow the five essential steps if asbestos is disturbed<\/li>\n\n<li>Share asbestos information with visiting workers when relevant\u00a0<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c110078\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Legionella Awareness<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your teams equipped to spot and report Legionella risks? Outbreaks can happen because of poor controls and a lack of communication. This short, interactive resource builds awareness so teams know where risk hides, what to look for and how to report. It supports your water safety plan and record-keeping, and helps reduce service disruption. Ideal for hotels, spas and venues with showers or water features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Recognise high-risk areas and the cues to report.<\/span><\/li>\n\n<li><span>Follow your venue\u2019s procedures to reduce risk and record actions.<\/span><\/li>\n\n<li><span>Communicate issues early to the right people.<\/span><\/li>\n\n<li><span>Identify tasks for trained teams and when to take outlets out of use.<\/span><\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Legionella_CourseCatalogue.png\" alt=\"\" class=\"wp-image-4529\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Legionella_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Legionella_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Legionella_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c110098\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Image_CR073_LGBTQ.png\" alt=\"\" class=\"wp-image-4530\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Image_CR073_LGBTQ.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Image_CR073_LGBTQ-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_Image_CR073_LGBTQ-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">LGBTQ+ Awareness<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your teams equipped to deliver consistently welcoming and respectful service to LGBTQ+ guests and colleagues? In a fast-paced, multicultural environment, everyday interactions shape guest experience and influence your venue\u2019s reputation. This short, practical resource builds confidence in inclusive behaviour and language, helping teams prevent issues before they escalate and create a respectful, professional atmosphere front and back of house.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Recognise<strong>\u00a0<\/strong>the importance of LGBTQ+ inclusion in hospitality.<\/span><\/li>\n\n<li><span>Identify core terms related to LGBTQ+ topics.<\/span><\/li>\n\n<li><span>Communicate inclusively and respectfully in guest and staff interactions.<\/span><\/li>\n\n<li><span>Prevent and de-escalate harmful conduct and discriminatory behaviour.<\/span><\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c116843\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Neurodiversity Awareness<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your teams ready to support neurodivergent guests and colleagues with confidence in real hospitality settings? This short, interactive resource builds practical neurodiversity awareness so learners can recognise common pressure points, respond clearly and respectfully, and make simple adjustments that reduce stress in the moment. It supports more inclusive service and teamwork, and helps staff handle everyday situations with greater confidence and care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Recognise common neurotypes, and the strengths and challenges they may bring.<\/span><\/li>\n\n<li><span>Spot common friction points where pressure can build for guests and colleagues.<\/span><\/li>\n\n<li><span>Apply practical ways to communicate clearly, reduce pressure and respond supportively on shift.<\/span><\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ImageTemplate_01.png\" alt=\"\" class=\"wp-image-4531\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ImageTemplate_01.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ImageTemplate_01-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_ImageTemplate_01-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top\u00a0\u21e7<\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-1\">Compliance Refreshers<\/h2>\n\n\n\n<div id=\"c73481\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"796\" height=\"543\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_Refresher_new1.png\" alt=\"\" class=\"wp-image-4532\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_Refresher_new1.png 796w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_Refresher_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_Refresher_new1-768x524.png 768w\" sizes=\"auto, (max-width: 796px) 100vw, 796px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Flow Learning&#039;s<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Health &amp; Safety Level 2 Refresher<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How well can your team identify and respond to workplace hazards? It&#8217;s crucial that all staff know and practise the health and safety fundamentals, such as hygiene measures, workplace hazards and responding to emergencies safely. This refresher resource is what your team needs to test and top up their health and safety knowledge.\u00a0*<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* This resource is not a formal regulated qualifications framework (RQF) \u2018health and safety in the workplace\u2019 qualification, the levels only indicate the type of learner whom it is suitable for.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Recognise responsibilities with regard to health and safety legislation.<\/li>\n\n<li>Identify and manage risks in the workplace.\u00a0<\/li>\n\n<li>Respond safely to emergency situations.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73488\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Flow Learning&#039;s<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Food Safety Level 2 Refresher<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team always practise the highest standards of food safety? It&#8217;s essential that all staff know the fundamentals of food safety, such as, how food can be contaminated, contamination controls and effective cleaning processes. So, help your team test, and top up, their food safety knowledge with this refresher resource.\u00a0*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>*\u00a0This resource is not a formal regulated qualifications framework (RQF) \u2018food safety &amp; hygiene\u2019 qualification, the levels only indicate the type of learner whom it is suitable for.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Outline how food can become contaminated and how people get ill.<\/li>\n\n<li>Take measures to prevent food contamination.\u00a0<\/li>\n\n<li>Identify the controls in place at key stages of the food journey.\u00a0<\/li>\n\n<li>Implement effective cleaning practices to reduce the risk of contamination.\u00a0<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"795\" height=\"542\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_Refresher_new1.png\" alt=\"\" class=\"wp-image-4533\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_Refresher_new1.png 795w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_Refresher_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_Refresher_new1-768x524.png 768w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c75218\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_new1.png\" alt=\"\" class=\"wp-image-4511\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Food Allergens Refresher<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team always recognise and address food allergens in your venue? In this Food Allergens Refresher resource, your team will review essential food allergens best practice, including identifying allergens, preventing cross-contact, and ensuring the wellbeing of your guests. So, help your team brush up on their food allergens knowledge with this refresher resource.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify food and drink allergens and where to find allergens information.<\/li>\n\n<li>Take measures to prevent cross contact.\u00a0<\/li>\n\n<li>React appropriately to an allergic reaction.<\/li>\n\n<li>Support guests with food allergens.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top\u00a0\u21e7<\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-1\">Quick Serve Restaurants<\/h2>\n\n\n\n<div id=\"c73509\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_1_for_QSR_new1.png\" alt=\"\" class=\"wp-image-4534\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_1_for_QSR_new1.png 791w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_1_for_QSR_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_1_for_QSR_new1-768x523.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Flow Learning&#039;s<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Health and Safety Level 1 for QSR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tailored for the QSR venue, this resource helps learners to identify and practise measures to protect their colleagues and customers from harm. They will learn how to maintain a safe workplace with this primer on risk management, workplace hazards and hazardous substances. Perfect for hospitality workers in lower-risk workplaces.*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* This resource is not a formal regulated qualifications framework (RQF) \u2018health and safety in the workplace\u2019 qualification, the levels only indicate the type of learner whom it is suitable for.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Health, hygiene and safe manual handling.<\/li>\n\n<li>Identifying hazards and COSHH.<\/li>\n\n<li>Basic first aid and fire protocols.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73518\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Flow Learning&#039;s<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Health and Safety Level 2 for QSR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tailored for the QSR venue, this resource focuses on what learners need to do to keep themselves, their colleagues and their customers safe. It details how they can help keep their workplace health and safety compliant. They will practise managing risks, preventing fires, responding to emergencies and reporting accidents. Perfect for hospitality workers in higher-risk workplaces, such as a kitchen.*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>* This resource is not a formal regulated qualifications framework (RQF) \u2018health and safety in the workplace\u2019 qualification, the levels only indicate the type of learner whom it is suitable for.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Health, hygiene and safe manual handling.<\/li>\n\n<li>Identifying hazards and COSHH.<\/li>\n\n<li>Detailed first aid and fire protocols.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_for_QSR_new1.png\" alt=\"\" class=\"wp-image-4535\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_for_QSR_new1.png 790w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_for_QSR_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Health_and_Safety_Level_2_for_QSR_new1-768x523.png 768w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73502\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"801\" height=\"536\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_1_for_QSR_new1.png\" alt=\"\" class=\"wp-image-4536\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_1_for_QSR_new1.png 801w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_1_for_QSR_new1-300x201.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_1_for_QSR_new1-768x514.png 768w\" sizes=\"auto, (max-width: 801px) 100vw, 801px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Flow Learning&#039;s<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Food Safety Level 1 for QSR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tailored for the QSR venue, this resource explores the most effective methods for controlling and preventing food contamination and food poisoning. Learners will discover the role they play in ensuring food safety and will practise implementing these key actions. Perfect for front-of-house staff or occasional food handlers.*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>*\u00a0This resource is not a formal regulated qualifications framework (RQF) \u2018food safety &amp; hygiene\u2019 qualification, the levels only indicate the type of learner whom it is suitable for.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Health and hygiene in a food environment.<\/li>\n\n<li>Food contamination and the illnesses it can cause.<\/li>\n\n<li>Controls that can prevent food contamination from occurring.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73533\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Flow Learning&#039;s<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-2\">Food Safety Level 2 for QSR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tailored for the QSR venue, this resource enables learners to follow the food journey. They will learn how to spot the safety risks and the causes of food contamination and food poisoning, while also practising what they can do to control it. Additionally, they will brush up on prevention and cleaning techniques to help keep their kitchens clean and safe. Perfect for all staff involved in preparing, cooking and storing food.*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>*\u00a0This resource is not a formal regulated qualifications framework (RQF) \u2018food safety &amp; hygiene\u2019 qualification, the levels only indicate the type of learner whom it is suitable for.<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Health and hygiene in a food environment.<\/li>\n\n<li>Best practices in preventing food contamination (including acrylamide) and the illnesses it can cause.<\/li>\n\n<li>Risks and how to mitigate them throughout the entire food journey.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_for_QSR_new1.png\" alt=\"\" class=\"wp-image-4537\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_for_QSR_new1.png 790w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_for_QSR_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Safety_Level_2_for_QSR_new1-768x524.png 768w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73495\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"773\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_for_QSR_new1.png\" alt=\"\" class=\"wp-image-4538\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_for_QSR_new1.png 773w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_for_QSR_new1-300x208.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Food_Allergens_for_QSR_new1-768x534.png 768w\" sizes=\"auto, (max-width: 773px) 100vw, 773px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Food Allergens for QSR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tailored for the QSR venue, your team will be able to tell their tree nuts from their sesame seeds with this guide to food allergens. Learners will discover the best ways to keep their customers safe. They\u2019ll practise having the all-important conversation about allergens with their customers and practise informing customers of the cross-contact controls. Perfect for all hospitality workers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Natasha\u2019s Law regulations and allergen ingredient information.<\/li>\n\n<li>Preventing cross-contact and minimising the risk of allergic reactions.<\/li>\n\n<li>Responding to the signs of allergic reactions.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73525\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">First Aid Awareness for QSR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This resource emphasises the importance of responding in the first few minutes of an accident or emergency and how learners can best respond. They will gain an overview of ways to safeguard the workplace and be guided through the basic emergency first aid response procedures. Perfect for all hospitality workers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i>*This resource provides basic first aid awareness and does not provide the learner with a first aid qualification.<\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Recognising and responding to common workplace accidents and emergencies.<\/li>\n\n<li>The primary and secondary surveys.<\/li>\n\n<li>Key steps of chest compressions and rescue breaths.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/First_Aid_Awareness_for_QSR_new1.png\" alt=\"\" class=\"wp-image-4539\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/First_Aid_Awareness_for_QSR_new1.png 790w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/First_Aid_Awareness_for_QSR_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/First_Aid_Awareness_for_QSR_new1-768x524.png 768w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top\u00a0\u21e7<\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-1\">Licensing<\/h2>\n\n\n\n<div id=\"c73641\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Licensing_Scotland_new1.png\" alt=\"\" class=\"wp-image-4540\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Licensing_Scotland_new1.png 788w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Licensing_Scotland_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Licensing_Scotland_new1-768x524.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Licensing Scotland<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following the team at One Bar, learners will practise making the right decisions on serving alcohol within Scottish legislation. Covering the 16 points of the Scottish Government Syllabus, this narrative resource defines the legal responsibilities around the sale of alcohol and enables learners to practise applying the correct checks on its sale and consumption. It identifies their responsibility in drink-driving and what they can do to deter it, offers best-practice for standards of service, refusing service and managing conflict situations, as well as ways of deterring drugs in the venue, including spiking. Perfect for all staff in Scotland involved in serving alcohol.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 2 hours<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>The key responsibilities laid out in Scottish licensing.<\/li>\n\n<li>Recognising and responding to alcohol and drug abuse and spiking.<\/li>\n\n<li>Identifying and managing underage drinkers and conflict situations.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73549\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Licensing England and Wales<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following the team at One Bar, learners will practise making the right decisions on serving alcohol within the English and Welsh legislation. This narrative resource defines the legal responsibilities around the sale of alcohol and enables learners to practise applying the correct checks on its sale and consumption. It identifies their responsibility in drink-driving and what they can do to deter it, offers best-practice for standards of service, refusing service and managing conflict situations, as well as ways of deterring drugs in the venue, including spiking. Perfect for all staff in England and Wales involved in serving alcohol.<small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour\u00a0<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>The key responsibilities laid out in English &amp; Welsh licensing legislation.<\/li>\n\n<li>Recognising and responding to alcohol and drug abuse and spiking.<\/li>\n\n<li>Identifying and managing underage drinkers and conflict situations.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Licensing_England_and_Wales_new1.png\" alt=\"\" class=\"wp-image-4541\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Licensing_England_and_Wales_new1.png 789w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Licensing_England_and_Wales_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Licensing_England_and_Wales_new1-768x523.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73556\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"786\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Responsible_Service_of_Alcohol_new1.png\" alt=\"\" class=\"wp-image-4542\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Responsible_Service_of_Alcohol_new1.png 786w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Responsible_Service_of_Alcohol_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Responsible_Service_of_Alcohol_new1-768x526.png 768w\" sizes=\"auto, (max-width: 786px) 100vw, 786px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Responsible Service of Alcohol<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>(ROI)\u00a0<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following the team at One Bar, learners will practise making the right decisions on serving alcohol within the Responsible Service of Alcohol legislation. This narrative resource defines the legal responsibilities around the sale of alcohol and enables learners to practise applying the correct checks on its sale and consumption. It identifies what drunkenness is and the offences connected with drunkenness, offers best-practice for standards of service and refusing service and managing conflict situations. Perfect for all staff in the ROI involved in serving alcohol.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>The key responsibilities laid out in the Responsible Service of Alcohol legislation.<\/li>\n\n<li>Recognising and responding to alcohol abuse.<\/li>\n\n<li>Identifying and managing underage drinkers and conflict situations.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c75011\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Responsible Service of Alcohol<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><small>(Northern Ireland)\u00a0<\/small><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following the team at One Bar, learners will practise making the right decisions on serving alcohol within the legislation in Northern Ireland. This narrative resource defines the legal responsibilities around the sale of alcohol and enables learners to practise applying the correct checks on its sale and consumption. It also offers best-practice for standards of service, refusing service and managing conflict situations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 1 hour<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>The key responsibilities laid out in Northern Irish legislation.<\/li>\n\n<li>Recognising and responding to alcohol abuse.<\/li>\n\n<li>Identifying and managing underage drinkers and conflict situations.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"543\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Personal_licensing_new1.png\" alt=\"\" class=\"wp-image-4543\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Personal_licensing_new1.png 788w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Personal_licensing_new1-300x207.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Personal_licensing_new1-768x529.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top\u00a0\u21e7<\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-1\">Wellness and Safety<\/h2>\n\n\n\n<div id=\"c73542\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Mental Wellness<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Being mentally well allows you to think, feel and act in the best ways for your wellbeing. That has a positive impact on the wider team, your guests and ultimately your venue&#8217;s reputation. This practical resource defines mental wellbeing and provides a safe space for learners to reflect on their own mental wellness.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Learners will explore stress-management techniques, ways to boost resilience and how to practise mindfulness. Finally, using the knowledge and skills developed, learners will create their own mental wellness plan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Defining mental wellbeing, stress, resilience and mindfulness.<\/li>\n\n<li>Developing techniques for stress management, developing resilience and practising mindfulness.<\/li>\n\n<li>Creating a personal wellness plan.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Mental_Wellness_new1.png\" alt=\"\" class=\"wp-image-4544\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Mental_Wellness_new1.png 788w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Mental_Wellness_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Mental_Wellness_new1-768x524.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73577\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Staying_Safe_and_Sound_new1.png\" alt=\"\" class=\"wp-image-4545\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Staying_Safe_and_Sound_new1.png 788w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Staying_Safe_and_Sound_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Staying_Safe_and_Sound_new1-768x524.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Staying Safe and Sound<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Safety should be a priority in and around your venue. How can you ensure that your team and your guests are as safe as possible? With Staying Safe and Sound, we support the duty of care you have to your team and your guests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Learners will practise the key decision-making that prevents putting themselves and others at risk. They will explore ways to recognise risks, identify why vigilance is important and when and how to intervene safely.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Prioritising safety through good decision-making and improving spaces.<\/li>\n\n<li>Recognising risks and being vigilant.<\/li>\n\n<li>Intervening safely to keep colleagues and guests safe.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73584\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Desk Space Ergonomics<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Poor workspace layout and design are some of the main causes workplace injuries, which can impact productivity and ultimately, your revenue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This resource defines the term &#8216;ergonomics&#8217; and explores the problems that poor ergonomics can cause. lt uses current best-practice advice to address poor habits and help learners make positive changes. Your learners will leave with a personal ergonomics action plan, empowering them to make changes themselves and identify where they may need support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Defining ergonomics and identifying problems resulting from poor workspace set-up.<\/li>\n\n<li>Exploring ways to improve their desk space.<\/li>\n\n<li>Creating a personalised ergonomics action plan.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png\" alt=\"\" class=\"wp-image-4505\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_ROSPA-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Desk_Space_Ergonomics_new1.png\" alt=\"\" class=\"wp-image-4546\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Desk_Space_Ergonomics_new1.png 788w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Desk_Space_Ergonomics_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Desk_Space_Ergonomics_new1-768x524.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73570\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Make_Spiking_History_new1.png\" alt=\"\" class=\"wp-image-4547\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Make_Spiking_History_new1.png 789w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Make_Spiking_History_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Make_Spiking_History_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Make Spiking History<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Spiking not only puts your guests at risk, but also your business and your colleagues. This short resource outlines the proactive steps your team can take to make spiking incidents a thing of the past.<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li> \t<p>Identifying the signs of someone who has been spiked.<\/p> \t<\/li>\n\n<li> \t<p>Taking the right action in the event of a potential incident.<\/p> \t<\/li>\n\n<li> \t<p>Proactive measures to take to minimise the chances of incidents in future.<\/p> \t<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73591\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Martyn&#8217;s Law: Improving Your Venue&#8217;s Security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In light of the upcoming protective security laws, are your team prepared to keep your venue safe and secure? This short resource offers best practice advice, informed by ProtectUK, to help your team to counter terrorism. Alongside the new legislation, they will learn how to respond correctly to suspicious activity and deter terrorists in your venue.<small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li> \t<p>Recognising common security threats.<\/p> \t<\/li>\n\n<li> \t<p>Improving venue security through daily duties and vigilance.<\/p> \t<\/li>\n\n<li> \t<p>Identifying and responding to suspicious behaviour, items and threats.<\/p> \t<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Martyn_s_Law_Improving_Your_Venues_Security_new1.png\" alt=\"\" class=\"wp-image-4548\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Martyn_s_Law_Improving_Your_Venues_Security_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Martyn_s_Law_Improving_Your_Venues_Security_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Martyn_s_Law_Improving_Your_Venues_Security_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c102299\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-scaled.png\" alt=\"\" class=\"wp-image-4493\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-1024x704.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-768x528.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-1536x1056.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-2048x1408.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Safeguarding Your Guests<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your teams equipped to recognise and respond to guests in vulnerable situations?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This practical resource supports all team members to play their part in creating a safe and welcoming venue. Through realistic scenarios and clear guidance, learners will practise spotting early warning signs, responding to harmful or threatening behaviour and following a safeguarding process that protects guests. Ideal for teams across all roles, this resource helps build a proactive culture of safety and care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Recognise guest vulnerability and early warning signs <\/span><\/li>\n\n<li><span>Respond appropriately to harmful or threatening behaviour <\/span><\/li>\n\n<li><span>Follow clear steps to safeguard guests from identification to follow-up<\/span><\/li>\n\n<li><span>Help create a culture where safety comes first<\/span><\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top\u00a0\u21e7<\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-1\">Kitchen<\/h2>\n\n\n\n<div id=\"c73563\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Essential_Cooking_Skills_new1.png\" alt=\"\" class=\"wp-image-4549\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Essential_Cooking_Skills_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Essential_Cooking_Skills_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Essential_Cooking_Skills_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Essential Cooking Skills<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This interactive and engaging resource inspires your new kitchen staff to develop their skills. From essential cooking techniques and kitchen science to tutorial videos from a pro-chef, your learners will build on the practica! aspects of their role. Perfect for all kitchen teams at the induction stage.<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Common cooking\u00a0techniques and the\u00a0science behind them.<\/li>\n\n<li>Smart working practices\u00a0to improve ef\ufb01ciency. \u00a0<\/li>\n\n<li>Short, tips-n-tricks videos\u00a0from a pro-chef.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73612\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Essential Prepping Skills<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This resource is designed to help your new kitchen team members to practice the prepping skills required to work in a professional kitchen. Through video tutorials, activities and top tips from professional chefs, learners will apply knowledge of kitchen equipment, knife skills and safe working practices. Perfect for all kitchen teams at the induction stage.<small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li> \t<p>Safe food practices; such as washing food, avoiding cross-contamination and correct date labelling.<\/p> \t<\/li>\n\n<li> \t<p>How to set up a prep station.<\/p> \t<\/li>\n\n<li> \t<p>Knife skills for chopping, slicing and dicing.<\/p> \t<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"536\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Essential_Prepping_Skills_new1.png\" alt=\"\" class=\"wp-image-4550\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Essential_Prepping_Skills_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Essential_Prepping_Skills_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Essential_Prepping_Skills_new1-768x523.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top\u00a0\u21e7<\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-1\">Road to Recovery<\/h2>\n\n\n\n<div id=\"c73633\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/4_Ways_to_Build_Revenue_new1.png\" alt=\"\" class=\"wp-image-4551\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/4_Ways_to_Build_Revenue_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/4_Ways_to_Build_Revenue_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/4_Ways_to_Build_Revenue_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">4 Ways to Build Revenue<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The hospitality industry is facing unprecedented challenges. With this resource, your learners will learn how to pinpoint methods to generate revenue that will work in their venue, now and in the future. This resource gives best-practice advice on increasing customer numbers, growing sales amongst those customers and building customer relationships. Along with making the best use of the space available and ensuring your processes can support this increase in capacity, your learners will be equipped to implement new initiatives to increase revenue!<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Attracting new customers and increasing sales to existing ones.<\/li>\n\n<li>Optimising venue capacity.<\/li>\n\n<li>Increasing visit frequency.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73605\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Takeaway and Delivery Success<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Takeaway and Delivery Success, you\u2019ll learn how to successfully move into takeaway or delivery. You will explore how you can make the most of this income stream for your business. You will consider the initial factors that affect success and how to optimise your menu; you will learn how to choose the best delivery platform and what you need to do to ensure maximum customer satisfaction. This resource is packed with advice and guidance to allow you to provide end to end excellence for your customer and your business.<small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Choosing the right sales channel to reach your customers.<\/li>\n\n<li>Adapting your business processes to best support deliveries and takeaways.<\/li>\n\n<li>Maximising customer satisfaction.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"536\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Takeaway_and_Delivery_Success_new1.png\" alt=\"\" class=\"wp-image-4552\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Takeaway_and_Delivery_Success_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Takeaway_and_Delivery_Success_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Takeaway_and_Delivery_Success_new1-768x523.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c73619\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Conflict_Resolution_new1.png\" alt=\"\" class=\"wp-image-4553\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Conflict_Resolution_new1.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Conflict_Resolution_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Conflict_Resolution_new1-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Conflict Resolution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dealing with conflict can be tough whether it\u2019s in your team or amongst your customers. You want to diffuse the situation calmly, resulting in a good outcome for all concerned. This resource is aimed at site leaders and frontline teams. It uses proven techniques and practice scenarios to prepare your learner for those tough conflict situations.<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time:\u00a020 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Recognising why conflict arises; the triggers and provocations.<\/li>\n\n<li>Exploring the proactive steps to pre-empting conflict and spotting the early signs.<\/li>\n\n<li>Tips and techniques to help you resolve challenging situations.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading is-style-heading-1\">Challenges<\/h2>\n\n\n\n<div id=\"c94550\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Health and Safety Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How well can your team identify and respond to hazards in your venue? In this Health and Safety Challenge, your team will review the essentials and help the team at the Slick City Hostel. They will practise making the right decisions to manage risks, like handling hazardous substances and preventing fires, and keep your workplace hazard-free. So, challenge your team to boost their health and safety knowledge and find out if they\u2019re a Challenge Champ, a Determined Contender, or a Developing Dreamer.<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Recognise responsibilities with regard to health and safety legislation.<\/li>\n\n<li>Identify and manage risks in the workplace.<\/li>\n\n<li>Respond safely to emergency situations.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/CR043_H_S_CourseCatalogue.png\" alt=\"\" class=\"wp-image-4554\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CR043_H_S_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CR043_H_S_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CR043_H_S_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c94858\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_FoodSafety-scaled.png\" alt=\"\" class=\"wp-image-4555\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_FoodSafety-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_FoodSafety-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_FoodSafety-1024x704.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_FoodSafety-768x528.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_FoodSafety-1536x1056.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_FoodSafety-2048x1408.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Food Safety Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team always recognise and address food safety in your venue? In this Food Safety Challenge, your team will review essential food safety best practice. By following the team at Belle\u2019s Brasserie, they will practise making the right decisions on the most effective methods for controlling and preventing food contamination and food poisoning, ensuring the wellbeing of your guests. So, challenge your team to boost their food safety knowledge and find out if they\u2019re a Sparkling Sensation, an Aspiring Star or an Unpolished Apprentice.<small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Health and hygiene in a food environment.<\/li>\n\n<li>Food contamination and the illnesses it can cause.<\/li>\n\n<li>Controls that can prevent food contamination from occurring.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c94538\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Food Allergens Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team always recognise and address food allergens in your venue? In this Food Allergens Challenge, your team will review essential food allergens best practice. By following the team at the Quik-Stop Diner they will practise making the right decisions identifying allergens, preventing cross-contact, and ensuring the wellbeing of your guests. So, challenge your team to brush up on their food allergens knowledge and find out if they\u2019re a Top Performer, a Promising Protege or a Developing Apprentice.<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify food and drink allergens and where to find allergens information.<\/li>\n\n<li>Take measures to prevent cross contact and minimise the risk of allergic reactions.<\/li>\n\n<li>React appropriately to an allergic reaction.<\/li>\n\n<li>Support and advise guests with food allergens.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/FA_CourseCatalogue.png\" alt=\"\" class=\"wp-image-4556\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/FA_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/FA_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/FA_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c94568\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/STSChallenge_CourseCatalogue-scaled.png\" alt=\"\" class=\"wp-image-4557\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/STSChallenge_CourseCatalogue-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/STSChallenge_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/STSChallenge_CourseCatalogue-1024x704.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/STSChallenge_CourseCatalogue-768x528.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/STSChallenge_CourseCatalogue-1536x1056.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/STSChallenge_CourseCatalogue-2048x1408.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Service That Sells Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team always focus on sales in your venue? In this Service that Sells Challenge your team will review their sales techniques. By following the team at the Maxi Hotel, they will practise making the right decisions as an effective and confident salesperson, using the correct sales techniques to recognise sales opportunities and successfully upsell to their guests. So, challenge your team to polish their sales skills and find out if they\u2019re an Ace Advisor, a Competent Candidate or a Prospective Recruit.<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Using personality to sell<\/li>\n\n<li>Product knowledge and closing the sale<\/li>\n\n<li>Maximising sales and tailoring to meet guests\u2019 expectations<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c94544\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Guest Service Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Is your team prepared to deliver outstanding guest service under any circumstances? With this Guest Service Challenge, your team will refine their service skills through practical, real-world scenarios, helping Annetta impress guests at the Urban Vine\u2019s exclusive event. They&#8217;ll practise managing unexpected mishaps, mastering proactive guest engagement and working effectively in a team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, challenge your team to enhance their guest service prowess and discover if they&#8217;ll achieve the status of Star Server, Aspiring Achiever or become a determined Comeback Candidate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Communication and observation to anticipate guest needs.<\/li>\n\n<li>Techniques for upselling while maintaining guest satisfaction.<\/li>\n\n<li>Strategies for swift, effective resolution of service challenges.<\/li>\n\n<li>Fostering a team-oriented approach to deliver exceptional guest experiences.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1748\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GSC-scaled.png\" alt=\"\" class=\"wp-image-4558\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GSC-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GSC-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GSC-1024x699.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GSC-768x524.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GSC-1536x1049.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GSC-2048x1398.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c94532\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/CRC_coursecatalogue.png\" alt=\"\" class=\"wp-image-4559\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CRC_coursecatalogue.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CRC_coursecatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CRC_coursecatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Conflict Resolution Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How well do your team deal with conflicts? In this Conflict Resolution Challenge, your team will hone their trouble-shooting approach through practical, real-world guest scenarios, helping the team at The Seagrass Beach Resort navigate a challenging opening weekend. \u00a0So, challenge your team to boost their problem-solving prowess and discover if they&#8217;ll achieve the status of Tactful Trouble-Shooter, Promising Peacemaker or Developing Diplomat.<small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify the reasons why and how conflict situations arise.<\/li>\n\n<li>Apply practical techniques to minimise conflicts and their effects on the business.<\/li>\n\n<li>Execute steps to deal with and resolve immediate conflict situations.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c94482\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Coffee Making Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team deliver perfect coffees every time? This challenge is perfect for all team members who want to polish their barista skills. They will face a series of challenging decisions based on five classic coffees. And, pick up practical tips on improving their drink production, keeping the coffees flowing and your guests smiling.<i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Follow the correct steps to produce five classic coffee drinks<\/li>\n\n<li>Apply techniques that maintain high coffee quality standards<\/li>\n\n<li>Develop and refine essential coffee-making skills<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/CourseCatalogue_coffee.png\" alt=\"\" class=\"wp-image-4560\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CourseCatalogue_coffee.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CourseCatalogue_coffee-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CourseCatalogue_coffee-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c94476\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Cocktail_Challenge.png\" alt=\"\" class=\"wp-image-4561\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Cocktail_Challenge.png 791w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Cocktail_Challenge-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Cocktail_Challenge-768x524.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Classic Cocktail Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Can your team perfectly prepare cocktails? In this challenge, they\u2019ll practise making four classic cocktails, testing out their knowledge of the key steps and ingredients. It\u2019s the perfect short resource for any bartenders looking to boost their cocktail-making confidence or just refresh their knowledge.<small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Recall the ingredients and steps needed to make a mojito, margarita, martini and Tom Collins.<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c94556\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Perfect Your Wine Pairing Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Is your team ready to recommend the best wines for every dish on your menu? This Challenge gives service teams the confidence to make thoughtful wine pairings aimed at impressing guests. Learners will explore wine flavour profiles and common food pairings to make recommendations with increasing complexity. This challenge will help your team take their pairing skills to the next level and elevate your guests\u2019 dining experience.<small><i><\/i><\/small><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i><\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><\/span><\/p>\n\n\n\n<div id=\"c94557\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify complementary wine and food pairings<\/li>\n\n<li>Explore flavour profiles across wine types<\/li>\n\n<li>Recommend suitable wine pairings based on guest preferences<\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/PerfectYourWinePairing.png\" alt=\"\" class=\"wp-image-4562\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PerfectYourWinePairing.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PerfectYourWinePairing-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PerfectYourWinePairing-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/BeerChallenge_CourseCatalogue-scaled.png\" alt=\"\" class=\"wp-image-4563\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/BeerChallenge_CourseCatalogue-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/BeerChallenge_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/BeerChallenge_CourseCatalogue-1024x704.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/BeerChallenge_CourseCatalogue-768x528.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/BeerChallenge_CourseCatalogue-1536x1056.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/BeerChallenge_CourseCatalogue-2048x1408.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Boost Your Beer Pairing Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team always recommend the perfect beers for the food on your menu? This challenge is designed to help service teams improve their beer and food pairing skills. Learners will explore popular beer styles, apply essential pairing principles, and tackle real-world guest requests with increasing complexity. Boost your team\u2019s confidence in beer recommendations and elevate the guest experience with this practical challenge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Identify complementary beer and food pairings<\/span><\/li>\n\n<li><span>Explore flavour profiles across six beer styles<\/span><\/li>\n\n<li><span>Recommend suitable beer pairings based on guest preferences<\/span><\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c104320\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Mastering Motivation Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Want your managers to drive teams to success? In this <a>Challenge<\/a>, your team members will practise making decisions to galvanise the team at the Kindle Bar towards their target. So, discover if your team members can inspire a team and prove they\u2019re masters of motivation.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Use motivation techniques to drive a team\u2019s performance. <\/span><\/li>\n\n<li><span>Apply what they know about a team member to help boost their motivation\u00a0<\/span><\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/MasteringMotivation.png\" alt=\"\" class=\"wp-image-4564\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/MasteringMotivation.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/MasteringMotivation-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/MasteringMotivation-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div id=\"c104326\" class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/TimeManagementChallenge.png\" alt=\"\" class=\"wp-image-4565\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TimeManagementChallenge.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TimeManagementChallenge-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TimeManagementChallenge-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 class=\"wp-block-heading is-style-heading-2\">Prioritise Like a Pro Challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Do your team leaders and managers always make the best decisions under pressure? This practical challenge helps guest-facing learners strengthen their decision-making skills in a fast-paced hospitality setting. Through realistic scenarios, they\u2019ll practise using a simple prioritisation framework to decide whether to act, delay, delegate or drop tasks. Learners will explore the impact of decisions on guests, colleagues, business outcomes and time. Equip your team with the judgement and flexibility to make the right call when it counts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Use a framework to prioritise tasks under pressure<\/span><\/li>\n\n<li><span>Make confident decisions in busy operational settings<\/span><\/li>\n\n<li><span>Balance guest, team, time and business needs<\/span><\/li>\n<\/ul>\n\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our learning resources will help you improve your compliance and key hospitality knowledge within your teams, improving their performance and your bottom 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