{"id":4496,"date":"2023-08-17T15:42:02","date_gmt":"2023-08-17T14:42:02","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?page_id=4496"},"modified":"2026-09-17T09:19:35","modified_gmt":"2026-09-17T08:19:35","slug":"lms","status":"publish","type":"page","link":"https:\/\/mapal-os.com\/en\/solutions\/flow-learning-catalogue\/lms\/","title":{"rendered":"Core  (Internal use)"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><figure class=\"wp-block-image size-large\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"343\" height=\"61\" viewbox=\"0 0 343 61\" fill=\"none\" class=\"wp-image-4447 wp-block-image__svg\" role=\"img\" aria-label=\"Flow Learning\" focusable=\"false\"><path d=\"M30.2095 0.197737C24.3994 0.198989 18.7129 1.88189 13.8312 5.04483C8.94952 8.20776 5.07965 12.7166 2.68524 18.0312C0.290828 23.3457 -0.526585 29.2407 0.330927 35.0097C1.18844 40.7788 3.68451 46.1773 7.52011 50.5585C7.63125 50.6983 7.76948 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341.741 43.5975 341.699 42.2974C341.731 41.2684 341.45 40.254 340.895 39.3887C340.398 38.649 339.764 38.0133 339.026 37.5168L338.994 37.5352ZM335.63 33.5438C334.895 33.9878 334.087 34.2984 333.245 34.4613C331.498 34.8146 329.699 34.8146 327.953 34.4613C327.112 34.3032 326.306 33.9922 325.577 33.5438C324.873 33.1009 324.291 32.4871 323.886 31.7591C323.412 30.8295 323.187 29.7925 323.232 28.7495C323.185 27.7121 323.41 26.6804 323.886 25.7582C324.284 25.0509 324.851 24.4535 325.535 24.0194C326.268 23.5835 327.073 23.285 327.912 23.1385C328.791 22.9773 329.682 22.8944 330.576 22.8908C331.464 22.8936 332.349 22.9765 333.222 23.1385C334.061 23.2906 334.866 23.5887 335.603 24.0194C336.31 24.4452 336.896 25.0474 337.303 25.7674C337.779 26.6877 338.005 27.7181 337.956 28.754C338 29.8041 337.767 30.8471 337.28 31.7774C336.871 32.506 336.287 33.1197 335.58 33.5621\" fill=\"#C7305E\"><\/path><\/svg><\/figure>\n\n\n\n<h1 id=\"h-core-content\" class=\"wp-block-heading is-style-heading-3\">Core Content<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Service<\/summary>\n<h2 id=\"h-service\" class=\"wp-block-heading is-style-heading-4\">Service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your business success depends on the quality of the&nbsp;guest experience. With these resources, you can be sure your team have the tools and the confidence to perform to the best of their abilities.&nbsp;After all, great service means happy guests and a healthier bottom line!&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c72968\" target=\"_self\">Top Tips for Brilliant Bartenders<\/a><\/li>\n\n\n\n<li><a href=\"#c73136\" target=\"_self\">Top Tips for Server Success<\/a><\/li>\n\n\n\n<li><a href=\"#c73120\" target=\"_self\">Outstanding Guest Service<\/a><\/li>\n\n\n\n<li><a href=\"#c73128\" target=\"_self\">Service&nbsp;that Sells<\/a><\/li>\n\n\n\n<li><a href=\"#c73144\" target=\"_self\">Which Wine?<\/a><\/li>\n\n\n\n<li><a href=\"#c113068\" target=\"_self\">Anticipating Guest&#8217; Needs<\/a><\/li>\n\n\n\n<li><a href=\"#c113077\" target=\"_self\">Changing a Keg<\/a><\/li>\n\n\n\n<li><a href=\"#c113085\" target=\"_self\">Checking ID for Alcohol Sales<\/a><\/li>\n\n\n\n<li><a href=\"#c113091\" target=\"_self\">Selling Without the Pressure<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hotel<\/summary>\n<h2 id=\"h-hotel-nbsp\" class=\"wp-block-heading is-style-heading-4\">Hotel&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These resources enable you to provide essential&nbsp;hotel staff training&nbsp;in the different service areas, as well as encourage them to be vigilant to spot undesirable practices and deal with complex situations.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c73152\" target=\"_self\">Anti-Modern Slavery<\/a><\/li>\n\n\n\n<li><a href=\"#c73161\" target=\"_self\">Top Tips to Hone Your Housekeeping<\/a><\/li>\n\n\n\n<li><a href=\"#c73172\" target=\"_self\">Top Tips to be a Great Receptionist<\/a><\/li>\n\n\n\n<li><a href=\"#c73179\" target=\"_self\">Sustainability in Hotels<\/a><\/li>\n\n\n\n<li><a href=\"#c73186\" target=\"_self\">Creating Great Guest Experiences<\/a><\/li>\n\n\n\n<li><a href=\"#c73193\" target=\"_self\">Event Planning for Hotels<\/a><\/li>\n\n\n\n<li><a href=\"#c92054\" target=\"_self\">Four Steps to Better Hotel Recruitment<\/a><\/li>\n\n\n\n<li><a href=\"#c92060\" target=\"_self\">Five Essentials for Retaining Hotel Talent<\/a><\/li>\n\n\n\n<li><a href=\"#c92066\" target=\"_self\">Anti-Modern Slavery&nbsp;for Managers<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kitchen<\/summary>\n<h2 id=\"h-kitchen\" class=\"wp-block-heading is-style-heading-4\">Kitchen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Inspire your kitchen staff to build on the practical aspects of their roles. Our&nbsp;kitchen skills resources&nbsp;are ideal for those already working in a kitchen, or to cross-train other team members to cover when the need arises.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c73207\" target=\"_self\">How Safe are You in Your Kitchen?<\/a><\/li>\n\n\n\n<li><a href=\"#c73221\" target=\"_self\">Sustainability in the Kitchen<\/a><\/li>\n\n\n\n<li><a href=\"#c73200\" target=\"_self\">The Kitchen Brigade<\/a><\/li>\n\n\n\n<li><a href=\"#c92108\" target=\"_self\">Cooking Up a Great Kitchen Team<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Management<\/summary>\n<h2 id=\"h-management\" class=\"wp-block-heading is-style-heading-4\">Management<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our collection of pub and restaurant management resources has been created to&nbsp;develop successful leaders. With everything from cellar and bar stock control to data privacy and employment law, they\u2019ll be well-equipped for a range of day-to-day tasks.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c92137\" target=\"_self\">Be Energy Smart<\/a><\/li>\n\n\n\n<li><a href=\"#c92161\" target=\"_self\">Filming Great Interviews on a Budget<\/a><\/li>\n\n\n\n<li><a href=\"#c92167\" target=\"_self\">Effective Team Briefings<\/a><\/li>\n\n\n\n<li><a href=\"#c92173\" target=\"_self\">Stepping Up From Teammate to Manager<\/a><\/li>\n\n\n\n<li><a href=\"#c92179\" target=\"_self\">Managing Performance in the Moment<\/a><\/li>\n\n\n\n<li><a href=\"#c92185\" target=\"_self\">Running a Great Shift<\/a><\/li>\n\n\n\n<li><a href=\"#c92191\" target=\"_self\">Safeguarding Young Workers<\/a><\/li>\n\n\n\n<li><a href=\"#c92197\" target=\"_self\">Restaurant Revenue Management<\/a><\/li>\n\n\n\n<li><a href=\"#c92203\" target=\"_self\">Giving Effective Feedback<\/a><\/li>\n\n\n\n<li><a href=\"#c92209\" target=\"_self\">Unlocking Decision Making<\/a><\/li>\n\n\n\n<li><a href=\"#c92215\" target=\"_self\">Short-Term Recruitment<\/a><\/li>\n\n\n\n<li><a href=\"#c102283\" target=\"_self\">Preventing Workplace Sexual Harassment<\/a><\/li>\n\n\n\n<li><a href=\"#c104338\" target=\"_self\">Menopause Awareness<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>So Let&#8217;s Talk<\/summary>\n<h2 id=\"h-so-let-s-talk\" class=\"wp-block-heading is-style-heading-4\">So Let&#8217;s Talk<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We have partnered with the renowned hospitality health organisation, So Let\u2019s Talk, to offer a suite of nine video podcasts.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><a href=\"#c92444\" target=\"_self\">Cognitive Distortions<\/a><\/li>\n\n\n\n<li><a href=\"#c92450\" target=\"_blank\">Connection<\/a><\/li>\n\n\n\n<li><a href=\"#c92456\" target=\"_self\">Diet<\/a><\/li>\n\n\n\n<li><a href=\"#c92462\" target=\"_self\">Financial Health<\/a><\/li>\n\n\n\n<li><a href=\"#c92468\" target=\"_self\">Habits<\/a><\/li>\n\n\n\n<li><a href=\"#c92480\" target=\"_self\">Language<\/a><\/li>\n\n\n\n<li><a href=\"#c92480\" target=\"_self\">Mental Health<\/a><\/li>\n\n\n\n<li><a href=\"#c92492\" target=\"_self\">Sleep<\/a><\/li>\n\n\n\n<li><a href=\"#c92498\" target=\"_self\">Stress Pressure Burnout<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/details>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"h-service-0\" class=\"wp-block-heading is-style-heading-3\">Service<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c72968\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-top-tips-for-brilliant-bartenders\" class=\"wp-block-heading is-style-heading-4\">Top Tips for Brilliant Bartenders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Does your bar team always deliver a polished performance? This short resource is perfect for new bartenders or those who want to sharpen their essential service skills. They will help new team member, Sasha, make the best decisions to keep the bar well-stocked and tidy, while ensuring guests are the top priority. By applying these proactive techniques, your team can keep the drinks flowing and your guests smiling.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time : 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Apply the five priorities system for key tasks.<\/li>\n\n\n\n<li>Use techniques that ensure efficient service.<\/li>\n\n\n\n<li>Tailor the order of service to enhance guest service.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/TopTipsForBrilliantBartenders__The_Bartender_Rebuild.png\" alt=\"\" class=\"wp-image-4458\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TopTipsForBrilliantBartenders__The_Bartender_Rebuild.png 791w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TopTipsForBrilliantBartenders__The_Bartender_Rebuild-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TopTipsForBrilliantBartenders__The_Bartender_Rebuild-768x524.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73136\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Top_Tips_for_Server_Success__The_Waiter_rebuild_.png\" alt=\"\" class=\"wp-image-4459\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Top_Tips_for_Server_Success__The_Waiter_rebuild_.png 791w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Top_Tips_for_Server_Success__The_Waiter_rebuild_-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Top_Tips_for_Server_Success__The_Waiter_rebuild_-768x524.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-top-tips-for-server-success\" class=\"wp-block-heading is-style-heading-4\">Top Tips for Server Success<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ready to turn new starters into service superstars? Perfect for inexperienced servers, this short resource will equip them with the essentials they need to impress guests. They will guide Elina, a new server at the Social Table, through realistic scenarios to help them be attentive, proactive and professional at every stage of the order of service.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Introduce the essentials of being a server.&nbsp;<\/li>\n\n\n\n<li>Communicate positively and professionally with guests throughout the order of service.&nbsp;<\/li>\n\n\n\n<li>Accurately describe the menu to customers and make personalised recommendations.&nbsp;<\/li>\n\n\n\n<li>Monitor tables to proactively notice and deal with issues.&nbsp;<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73120\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-outstanding-guest-service\" class=\"wp-block-heading is-style-heading-4\">Outstanding Guest Service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The service your teams provide makes all the difference to your guests. Through authentic examples, learners will practice delivering the perfect guest journey, from first impressions to dealing with complaints. This resource will help learners exceed the needs and expectations of different types of guests, to deliver outstanding service at your venue. Perfect for all front-of-house teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes.<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Creating an excellent guest environment<\/li>\n\n\n\n<li>Taking care of guests and tailoring their experience<\/li>\n\n\n\n<li>Resolving complaints and exceeding expectations<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Outstanding_Guest_Service.png\" alt=\"\" class=\"wp-image-4461\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Outstanding_Guest_Service.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Outstanding_Guest_Service-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Outstanding_Guest_Service-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73128\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Service_that_Sells_CC.png\" alt=\"\" class=\"wp-image-4462\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Service_that_Sells_CC.png 791w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Service_that_Sells_CC-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Service_that_Sells_CC-768x524.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-service-that-sells\" class=\"wp-block-heading is-style-heading-4\">Service that Sells<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your hospitality teams may deliver excellent service, but do they always focus on sales? Through authentic examples, learners will practice delivering the perfect sales pitch, from adopting the right approach to closing the sale. This resource will guide them to focus on sales and deliver a great guest experience, by practising the essential skills and techniques for effective and proactive selling. Perfect for all front-of-house teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Adopting a selling approach<\/li>\n\n\n\n<li>Communicating to sell<\/li>\n\n\n\n<li>Using effective sales techniques: upselling and suggestive selling<\/li>\n\n\n\n<li>Handling objections and closing the sale<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73144\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-which-wine\" class=\"wp-block-heading is-style-heading-4\">Which Wine?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recognise the different characteristics of new and old world wines through tasting sessions. Present and serve wine to your guests and learn how to pair wine with food.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Using taste to identify different wines.<\/li>\n\n\n\n<li>Serving and tasting wines.<\/li>\n\n\n\n<li>Pairing the best wine to complement different foods.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Which_Wine_new1.png\" alt=\"\" class=\"wp-image-4463\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Which_Wine_new1.png 789w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Which_Wine_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Which_Wine_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c113068\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsGuests_CourseCatalogue.png\" alt=\"\" class=\"wp-image-4464\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsGuests_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsGuests_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsGuests_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-anticipating-guests-needs\" class=\"wp-block-heading is-style-heading-4\">Anticipating Guests&#8217; Needs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your teams confident in spotting what guests need before they ask? This practical microlearning module helps front-of-house staff build the skills to anticipate guest needs and respond in the right way at the right moment. Through interactive, feedback-driven activities, learners practise reading the room, spotting common guest cues and adapting their approach to different situations. Perfect for any team member who needs to deliver smoother, more attentive service and create a better guest experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Recognise common guest cues through body language, behaviour and responses<\/span><\/li>\n\n\n\n<li><span>Read the room and judge when to step in or give guests more space<\/span><\/li>\n\n\n\n<li><span>Adapt service style to suit different situations and guest needs<\/span><\/li>\n\n\n\n<li><span>Respond at the right moment to keep service smooth<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c113077\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-changing-a-keg\" class=\"wp-block-heading is-style-heading-4\">Changing a Keg<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your teams confident in changing a keg quickly and calmly when service is under pressure? This practical microlearning module helps front-of-house staff build the skills to change a keg correctly and keep service running smoothly. Through interactive, feedback-driven activities, learners practise checking when a keg is empty, preparing the replacement, securing the coupler, resetting the flow and responding appropriately when something doesn\u2019t look right. Perfect for any team member who serves draught beer and needs to handle keg changes with confidence during service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Recognise when a keg needs changing and check that the correct replacement is ready<\/span><\/li>\n\n\n\n<li><span>Follow the key steps to disconnect, replace and lock in a new keg safely<\/span><\/li>\n\n\n\n<li><span>Check the connection properly and reset the FOB so service can continue<\/span><\/li>\n\n\n\n<li><span>Spot common issues such as no flow, leaks, frosting or excess foam and respond appropriately<\/span><\/li>\n\n\n\n<li><span>Know when to stop, escalate and ask a colleague or manager for support<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsKeg_CourseCatalogue.png\" alt=\"\" class=\"wp-image-4465\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsKeg_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsKeg_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsKeg_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c113085\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsID_CourseCatalogue.png\" alt=\"\" class=\"wp-image-4466\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsID_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsID_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsID_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-checking-id-for-alcohol-sales\" class=\"wp-block-heading is-style-heading-4\">Checking ID for Alcohol Sales<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your teams confident in checking ID and refusing alcohol when necessary? This practical microlearning module helps front-of-house staff build the skills to make quick, confident decisions when serving alcohol. Through interactive, feedback-driven activities, learners practise spotting when ID is needed, checking documents properly and responding professionally if ID is missing or false. Perfect for any team member who sells alcohol and needs to protect guests, their colleagues and the venue\u2019s licence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Recognise when ID should be requested during service<\/span><\/li>\n\n\n\n<li><span>Identify valid proof-of-age documents and check them correctly<\/span><\/li>\n\n\n\n<li><span>Spot signs of false or suspicious ID<\/span><\/li>\n\n\n\n<li><span>Refuse alcohol clearly and professionally when needed<\/span><\/li>\n\n\n\n<li><span>Follow responsible service practices that protect the venue and its licence<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c113091\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-selling-without-the-pressure\" class=\"wp-block-heading is-style-heading-4\">Selling Without the Pressure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your front-of-house teams confident in recommending food and drinks in a way that feels natural to guests? This practical, skills-based microlearning module helps team members identify opportunities to boost sales while enhancing the guest experience. Delivered through interactive, feedback-driven activities, it builds the confidence to sell. Perfect for all front-of-house teams who recommend food and drinks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Identify opportunities to boost sales by recognising guest cues during service.<\/span><\/li>\n\n\n\n<li><span>Make guest-centred recommendations that enhance the overall experience.<\/span><\/li>\n\n\n\n<li><span>Use upselling, suggestive selling and cross-selling techniques effectively.<\/span><\/li>\n\n\n\n<li><span>Adapt tone and approach to connect with different guest needs and preferences.<\/span><\/li>\n\n\n\n<li><span>Respond professionally when guests decline suggestions while keeping the experience positive.<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsSelling_CourseCatalogue.png\" alt=\"\" class=\"wp-image-4467\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsSelling_CourseCatalogue.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsSelling_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/PracticalSkillsSelling_CourseCatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top&nbsp;\u21e7<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"h-hotel\" class=\"wp-block-heading is-style-heading-3\">Hotel<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73152\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-anti-modern-slavery\" class=\"wp-block-heading is-style-heading-4\">Anti-Modern Slavery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Would your team know what to do if they thought one of your guests, one of their colleagues or even one of your suppliers, was being exploited? Using first-hand accounts, this resource will define modern slavery in all its guises. It will explore why hospitality is a target and what your team can do to spot it and stop it in your venue. Practical activities give your team the knowledge and skills they need to stamp out this crime.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Defining modern slavery and the types of exploitation experienced by victims.<\/li>\n\n\n\n<li>Recognising the warning signs of modern slavery amongst the team and your suppliers.<\/li>\n\n\n\n<li>Stopping modern slavery in your workplace.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Anti_Modern_Slavery_new1.png\" alt=\"\" class=\"wp-image-4468\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Anti_Modern_Slavery_new1.png 789w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Anti_Modern_Slavery_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Anti_Modern_Slavery_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73161\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/TopTipstoHoneYourHousekeeping.png\" alt=\"\" class=\"wp-image-4469\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TopTipstoHoneYourHousekeeping.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TopTipstoHoneYourHousekeeping-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/TopTipstoHoneYourHousekeeping-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-top-tips-to-hone-your-housekeeping\" class=\"wp-block-heading is-style-heading-4\">Top Tips to Hone Your Housekeeping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your housekeeping team always deliver seamless service, even on the busiest days? This short resource is designed to help housekeepers work more efficiently while maintaining exceptional guest experiences. Through practical tips and time-saving hacks, your team will guide Eloise through her toughest week yet, tackling real-world challenges with smart solutions. By applying these techniques, your team can stay organised, keep rooms spotless, and ensure guests feel well cared for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Communicate with hotel departments to solve challenges<\/li>\n\n\n\n<li>Apply efficient room-turnaround methods<\/li>\n\n\n\n<li>Prioritise tasks to manage busy schedules<\/li>\n\n\n\n<li>Handle guest complaints with care and professionalism<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73172\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-top-tips-to-be-a-great-receptionist\" class=\"wp-block-heading is-style-heading-4\">Top Tips to be a Great Receptionist<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ready to turn new starters into reception rockstars? This short resource equips inexperienced receptionists with the essentials to run reception and create great guest experiences. They\u2019ll guide Alvaro, a new receptionist at The Urban Retreat, through realistic scenarios helping them to be the face and the heart of your hotel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Communicate warmly, clearly and professionally with guests<\/li>\n\n\n\n<li>Stay organised to manage reservations, check-ins and check-outs smoothly<\/li>\n\n\n\n<li>Collaborate with hotel departments to solve guest issues<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/CourseCatalogue_CR055_Receptionist.png\" alt=\"\" class=\"wp-image-4470\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CourseCatalogue_CR055_Receptionist.png 791w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CourseCatalogue_CR055_Receptionist-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/CourseCatalogue_CR055_Receptionist-768x524.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73179\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Sustainability_in_Hotels_new1.png\" alt=\"\" class=\"wp-image-4471\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Sustainability_in_Hotels_new1.png 789w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Sustainability_in_Hotels_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Sustainability_in_Hotels_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-sustainability-in-hotels\" class=\"wp-block-heading is-style-heading-4\">Sustainability in Hotels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hotels can have a huge impact on the environment and their local community. So, how can you and your hotel be more sustainable? With a few key practices you can be more eco-friendly, support your staff and help your community. This resource is full of practical advice and simple solutions to help you and your team boost sustainability in your hotel.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Key areas to help hotels be more sustainable.<\/li>\n\n\n\n<li>Sustainable actions for hotel staff to implement in their role.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73186\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-creating-great-guest-experiences\" class=\"wp-block-heading is-style-heading-4\">Creating Great Guest Experiences<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Great guest experiences depend on excellent service. It\u2019s up to your staff to recognise and meet your guests\u2019 expectations, so they have a great stay, leave positive reviews and come back for more. Using authentic scenarios, this resource shows learners what excellent customer service looks like &#8211; with any guest, at any hotel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Key actions and behaviours that help provide a great guest experience.<\/li>\n\n\n\n<li>Advice for and examples of excellent service, appropriate for different guest types.<\/li>\n\n\n\n<li>Tips to resolve complaints.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Creating_Great_Guest_Experiences_new1.png\" alt=\"\" class=\"wp-image-4472\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Creating_Great_Guest_Experiences_new1.png 789w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Creating_Great_Guest_Experiences_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Creating_Great_Guest_Experiences_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73193\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"537\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Event_Planning_for_Hotels_new2.png\" alt=\"\" class=\"wp-image-4473\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Event_Planning_for_Hotels_new2.png 787w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Event_Planning_for_Hotels_new2-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Event_Planning_for_Hotels_new2-768x524.png 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-event-planning-for-hotels\" class=\"wp-block-heading is-style-heading-4\">Event Planning for Hotels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your hotel put on events that clients and attendees want to return for? Hosting showstopping events is a great way to boost your revenue and raise your profile. Following the team at the Maxi Hotel, your learners will practise the key decision-making that helps them take the effort out of successful event planning. By following tried and tested advice, your team will explore ways to focus on success and identify how to deliver the perfect event.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Following the right processes required to plan and run events as a team.<\/li>\n\n\n\n<li>Identifying ways to manage expectations and avoid disappointing clients.<\/li>\n\n\n\n<li>Evaluating success and acting on feedback to improve future events.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92054\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-four-steps-to-better-hotel-recruitment\" class=\"wp-block-heading is-style-heading-4\">Four Steps to Better Hotel Recruitment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recruitment can be a never-ending challenge for hotels. Even without staff shortages, finding suitable candidates can be tough. So, what can you do to attract quality talent that sticks around? With a four-step recruitment process, this short resource will help you to identify, attract and then hire the right people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Four steps to enhance your recruitment.<\/li>\n\n\n\n<li>Advice to attract, interview and select the right talent.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"539\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Four_Steps_to_Better_Hotel_Recruitment_new1.png\" alt=\"\" class=\"wp-image-4474\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Four_Steps_to_Better_Hotel_Recruitment_new1.png 791w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Four_Steps_to_Better_Hotel_Recruitment_new1-300x204.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Four_Steps_to_Better_Hotel_Recruitment_new1-768x523.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92060\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Five_Essentials_for_Retaining_Hotel_Talent_new1.png\" alt=\"\" class=\"wp-image-4475\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Five_Essentials_for_Retaining_Hotel_Talent_new1.png 792w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Five_Essentials_for_Retaining_Hotel_Talent_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Five_Essentials_for_Retaining_Hotel_Talent_new1-768x524.png 768w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-five-essentials-for-retaining-hotel-talent\" class=\"wp-block-heading is-style-heading-4\">Five Essentials for Retaining Hotel Talent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A high staff turnover can put a huge strain on you, your team and your hotel. On the other hand, retaining staff will save you time, money, and make it easier to delight guests. So, how can you boost retention to get talent to stick around long term? This short resource is packed with practical tips to help you keep staff for longer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Five important areas for staff retention.<\/li>\n\n\n\n<li>Advice for onboarding, professional development, employee engagement and team culture.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92066\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-anti-modern-slavery-for-managers\" class=\"wp-block-heading is-style-heading-4\">Anti-Modern Slavery for Managers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What would you do if you thought one of your guests, one of your team or even one of your suppliers, was being exploited? What could you, as a manager, do to stop it? Using first-hand accounts, this resource will define modern slavery in all its guises. It will explore why hospitality is a target and what you can do to spot it and stop it in your venue. Practical activities give you the knowledge and skills you need to stamp out this crime.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Defining modern slavery and the types of exploitation experienced by victims.<\/li>\n\n\n\n<li>Recognising the warning signs of modern slavery amongst your team and your suppliers.<\/li>\n\n\n\n<li>Stopping modern slavery in your workplace.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"793\" height=\"541\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Anti_Modern_Slavery_for_Managers_new1.png\" alt=\"\" class=\"wp-image-4476\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Anti_Modern_Slavery_for_Managers_new1.png 793w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Anti_Modern_Slavery_for_Managers_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Anti_Modern_Slavery_for_Managers_new1-768x524.png 768w\" sizes=\"auto, (max-width: 793px) 100vw, 793px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top&nbsp;\u21e7<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"h-kitchen-0\" class=\"wp-block-heading is-style-heading-3\">Kitchen<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73207\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-how-safe-are-you-in-your-kitchen\" class=\"wp-block-heading is-style-heading-4\">How Safe are You in Your Kitchen?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The kitchen can be a dangerous place and mistakes or oversights can have serious consequences for your team, venue and guests. So, it&#8217;s crucial that all kitchen team members follow safety protocols at all times. This short resource contains useful guidance for newer staff and acts as an engaging refresher for more experienced team members.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Common mistakes that can cause safety issues in commercial kitchens.&nbsp;<\/li>\n\n\n\n<li>Guidance on how to minimise the risks of potential hazards.&nbsp;<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/How_Safe_are_You_in_Your_Kitchen_new1.png\" alt=\"\" class=\"wp-image-4477\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/How_Safe_are_You_in_Your_Kitchen_new1.png 789w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/How_Safe_are_You_in_Your_Kitchen_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/How_Safe_are_You_in_Your_Kitchen_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73221\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Sustainability_in_the_Kitchen_new1.png\" alt=\"\" class=\"wp-image-4478\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Sustainability_in_the_Kitchen_new1.png 788w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Sustainability_in_the_Kitchen_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Sustainability_in_the_Kitchen_new1-768x524.png 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-sustainability-in-the-kitchen\" class=\"wp-block-heading is-style-heading-4\">Sustainability in the Kitchen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Food production and consumption can have a huge impact on the environment, especially in the kitchen. Is your team doing everything they can to improve your sustainability effort? Using the United Nations\u2019 Sustainable Development Goals (SDGs) and advice from the Sustainable Restaurant Association, this resource provides simple ways your kitchen team members can increase sustainability in their everyday work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Key areas to help kitchens be more sustainable, like food waste and energy reduction.<\/li>\n\n\n\n<li>Everyday actions for kitchen staff to implement in their role.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c73200\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-the-kitchen-brigade\" class=\"wp-block-heading is-style-heading-4\">The Kitchen Brigade<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This interactive short resource helps your new team members identify the main roles and responsibilities within a kitchen. They will practise determining which role is best to tackle different scenarios or tasks. Perfect for all kitchen teams at the induction stage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>The structure of the Kitchen Brigade.&nbsp;<\/li>\n\n\n\n<li>How key roles are defined within the kitchen.&nbsp;<\/li>\n\n\n\n<li>Which role is best for each task.&nbsp;<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"789\" height=\"538\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/The_Kitchen_Brigade_new1.png\" alt=\"\" class=\"wp-image-4479\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/The_Kitchen_Brigade_new1.png 789w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/The_Kitchen_Brigade_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/The_Kitchen_Brigade_new1-768x524.png 768w\" sizes=\"auto, (max-width: 789px) 100vw, 789px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92108\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"541\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Cooking_Up_a_Great_Kitchen_Team_new1.png\" alt=\"\" class=\"wp-image-4480\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Cooking_Up_a_Great_Kitchen_Team_new1.png 792w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Cooking_Up_a_Great_Kitchen_Team_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Cooking_Up_a_Great_Kitchen_Team_new1-768x525.png 768w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-cooking-up-a-great-kitchen-team\" class=\"wp-block-heading is-style-heading-4\">Cooking Up a Great Kitchen Team<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A strong team is a huge asset to any venue, but what is it that makes a team great? This resource will reveal the key ingredients needed to cook up a great kitchen team. It will help you to develop these in your own team and foster a strong team environment. It also includes strategies to troubleshoot and resolve team issues. Useful for kitchen leaders wanting to develop great teamwork in their kitchen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>The key ingredients of a great team and how to foster them in the kitchen.&nbsp;<\/li>\n\n\n\n<li>Strategies to troubleshoot and resolve team issues.&nbsp;<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top&nbsp;\u21e7<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"h-management-0\" class=\"wp-block-heading is-style-heading-3\">Management<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92137\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-be-energy-smart\" class=\"wp-block-heading is-style-heading-4\">Be Energy Smart<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With energy costs rising, this short resource gives tips and advice for hospitality managers and owners to cut their energy bills. From daily energy-saving actions to strategic advice, the resource helps venues to reduce their energy usage immediately and supports them to achieve ongoing energy efficiency. Useful for anyone aiming to save energy in the short- and long-term.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Daily actions that businesses can implement to reduce energy usage.&nbsp;<\/li>\n\n\n\n<li>Strategic decisions that businesses can make to be more energy efficient.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"782\" height=\"534\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Be_Energy_Smart_new1.png\" alt=\"\" class=\"wp-image-4481\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Be_Energy_Smart_new1.png 782w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Be_Energy_Smart_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Be_Energy_Smart_new1-768x524.png 768w\" sizes=\"auto, (max-width: 782px) 100vw, 782px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92161\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"783\" height=\"535\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Filming_Great_Interviews_on_a_Budget_new1.png\" alt=\"\" class=\"wp-image-4482\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Filming_Great_Interviews_on_a_Budget_new1.png 783w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Filming_Great_Interviews_on_a_Budget_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Filming_Great_Interviews_on_a_Budget_new1-768x525.png 768w\" sizes=\"auto, (max-width: 783px) 100vw, 783px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-filming-great-interviews-on-a-budget\" class=\"wp-block-heading is-style-heading-4\">Filming Great Interviews on a Budget<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Interviews are a great way to create personal, authentic and credible content on a budget. All it takes is a smartphone, some basic equipment and a little bit of know-how. Packed with tips and practical advice, this short resource will show you how to plan, set up and film interviews that will wow your audience.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Find the right location to shoot your interview.<\/li>\n\n\n\n<li>Set up and film a professional-looking interview using a smartphone.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92167\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-effective-team-briefings\" class=\"wp-block-heading is-style-heading-4\">Effective Team Briefings<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your managers using team briefings to drive performance? This practical, skills-based microlearning module helps supervisors and managers run focused, purposeful team briefings that improve communication, clarify priorities and strengthen shift performance. Through interactive, feedback-driven activities, learners practise identifying what matters most, structuring their message and delivering briefings with clarity and confidence. Ideal for supervisors, team leaders and managers responsible for leading shifts and coordinating teams.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify the information that will have the biggest impact on service.&nbsp;<\/li>\n\n\n\n<li>Prioritise and communicate key messages clearly and concisely.&nbsp;<\/li>\n\n\n\n<li>Structure team briefings using a practical five-step model.&nbsp;<\/li>\n\n\n\n<li>Deliver briefings with confidence, clarity and control.&nbsp;<\/li>\n\n\n\n<li>Engage teams effectively and reinforce service standards.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_EffectiveTeamBriefings.png\" alt=\"\" class=\"wp-image-4483\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_EffectiveTeamBriefings.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_EffectiveTeamBriefings-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_EffectiveTeamBriefings-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92173\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/SteppingUp_coursecatalogue.png\" alt=\"\" class=\"wp-image-4484\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/SteppingUp_coursecatalogue.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/SteppingUp_coursecatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/SteppingUp_coursecatalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-stepping-up-from-teammate-to-manager\" class=\"wp-block-heading is-style-heading-4\">Stepping up from Teammate to Manager<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your newly promoted managers confident leading former teammates? Moving into management is one of the biggest transitions in hospitality, yet many supervisors feel unprepared for the people-management challenges that come with the role. This practical, skills-based microlearning module helps new managers communicate expectations clearly, address issues professionally and build trust through fair and consistent leadership. Through interactive, feedback-driven activities, learners practise handling real workplace situations and develop the confidence to lead effectively from day one. Ideal for newly promoted supervisors, team leaders and first-time managers.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Navigate the transition from teammate to manager with confidence.<\/li>\n\n\n\n<li>Set clear expectations and communicate instructions effectively.&nbsp;<\/li>\n\n\n\n<li>Respond professionally when standards slip or team members push back.&nbsp;<\/li>\n\n\n\n<li>Build trust through fairness, consistency and follow-through.&nbsp;<\/li>\n\n\n\n<li>Balance positive relationships with accountability and leadership responsibilities.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92179\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-managing-performance-in-the-moment\" class=\"wp-block-heading is-style-heading-4\">Managing Performance in the Moment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">How confident are your managers when performance issues arise during a busy shift?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This practical resource helps new and early-stage managers build the confidence and communication skills needed to manage team performance in real time. Using realistic, shift-based scenarios, learners practise staying calm under pressure, assessing situations effectively, and responding quickly without negatively affecting service or team morale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The resource focuses on practical decision-making, prioritisation, and in-the-moment coaching techniques that managers can apply immediately during service. Learners will also explore how to adapt their approach to different situations, including mistakes, disengagement, and conflict, while maintaining team performance and the guest experience. Ideal for first-time supervisors, shift leaders, and developing hospitality managers, this resource supports stronger leadership behaviours during live service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Stay calm and assess situations before reacting.<\/li>\n\n\n\n<li>Prioritise guest experience, team needs, and operational pressures.<\/li>\n\n\n\n<li>Deliver short, clear, and actionable feedback during service.<\/li>\n\n\n\n<li>Handle mistakes, disengagement, and conflict appropriately.<\/li>\n\n\n\n<li>Follow up after shifts to improve future performance.<br>&nbsp;<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/ManagingPerformance_catalogue.png\" alt=\"\" class=\"wp-image-4485\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/ManagingPerformance_catalogue.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/ManagingPerformance_catalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/ManagingPerformance_catalogue-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92185\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GreatShift.png\" alt=\"\" class=\"wp-image-4486\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GreatShift.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GreatShift-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue_GreatShift-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-running-a-great-shift\" class=\"wp-block-heading is-style-heading-4\">Running a Great Shift<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your managers able to keep control of the whole shift, not just the problem in front of them? This practical, skills-based microlearning module helps supervisors, shift leads and managers maintain oversight during busy service periods, make better decisions under pressure and direct support where it is needed most. Through interactive, feedback-driven activities, learners practise spotting early warning signs, prioritising effectively and leading shifts without becoming tied to individual tasks. Ideal for supervisors, team leaders and managers responsible for coordinating service and supporting operational performance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Scan the whole shift to identify emerging issues early.&nbsp;<\/li>\n\n\n\n<li><span>Prioritise tasks using risk, impact and time.&nbsp;<\/span><\/li>\n\n\n\n<li>Decide where leadership attention will have the biggest effect.&nbsp;<\/li>\n\n\n\n<li>Support team members without taking over their responsibilities.&nbsp;<\/li>\n\n\n\n<li>Maintain oversight while directing resources and resolving pressure points.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92191\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-safeguarding-young-workers\" class=\"wp-block-heading is-style-heading-4\">Safeguarding Young Workers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Young workers are more at risk from accidents and damage to their health. Therefore, it\u2019s important for managers and team leaders to help keep young workers safe. This resource highlights the roles and tasks that young workers can, and cannot, perform legally in the hospitality sector, in line with the Children (Protection at Work)Regulations 2000 and the EU COUNCIL DIRECTIVE 94\/33\/EC of 22 June 1994 on the protection of young people at work. It also explores factors that can put young workers at greater risk, with practical tips to promote safeguarding in your business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>The roles and tasks that young workers can, and cannot, perform legally in the hospitality sector.<\/li>\n\n\n\n<li>Potential risks to consider and the training needed with young workers.<\/li>\n\n\n\n<li>Practical tips and resources to promote safeguarding young workers in your business.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"783\" height=\"534\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Safeguarding_Young_Workers_new1.png\" alt=\"\" class=\"wp-image-4487\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Safeguarding_Young_Workers_new1.png 783w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Safeguarding_Young_Workers_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Safeguarding_Young_Workers_new1-768x524.png 768w\" sizes=\"auto, (max-width: 783px) 100vw, 783px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92197\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Restaurant_Revenue_Management_new1.png\" alt=\"\" class=\"wp-image-4488\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Restaurant_Revenue_Management_new1.png 792w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Restaurant_Revenue_Management_new1-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Restaurant_Revenue_Management_new1-768x524.png 768w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-restaurant-revenue-management\" class=\"wp-block-heading is-style-heading-4\">Restaurant Revenue Management<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This resource provides advice and ideas to key decision-makers in restaurants for&nbsp;using their capacity, time and menu more efficiently. It will also prove to the learner&nbsp;the importance of understanding market conditions, events and forecasting better.&nbsp;Mastering revenue management allows every day to become a Saturday. Perfect for&nbsp;anyone who is interested or involved with making key decisions in forecasting and&nbsp;planning for their restaurant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>What market share is, why it\u2019s important how to work yours out.<\/li>\n\n\n\n<li>How to benchmark and forecast effectively.<\/li>\n\n\n\n<li>Developing a strategy through better use of capacity and identifying guest segmentation.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"417\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_IOH.png\" alt=\"\" class=\"wp-image-4489\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_IOH.png 417w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_IOH-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_IOH-150x150.png 150w\" sizes=\"(max-width: 417px) 100vw, 417px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92203\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-giving-effective-feedback\" class=\"wp-block-heading is-style-heading-4\">Giving Effective Feedback<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This short resource helps your leaders and managers to develop their skills in giving feedback. They will explore the differences between effective and ineffective feedback using animated scenarios. Then use a common model to effectively structure the feedback they give. Great for anyone who may lead people within a hospitality environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify the elements of effective feedback.<\/li>\n\n\n\n<li>Learn how to use the EECC model to structure feedback for maximum effectiveness.<\/li>\n\n\n\n<li>Explore the use of open questions to take feedback delivery to the next level.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"540\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Giving_Effective_Feedback.png\" alt=\"\" class=\"wp-image-4490\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Giving_Effective_Feedback.png 791w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Giving_Effective_Feedback-300x205.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Giving_Effective_Feedback-768x524.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92209\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/LXP_Unlocking_Decision_Making.png\" alt=\"\" class=\"wp-image-4491\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/LXP_Unlocking_Decision_Making.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/LXP_Unlocking_Decision_Making-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/LXP_Unlocking_Decision_Making-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-unlocking-decision-making\" class=\"wp-block-heading is-style-heading-4\">Unlocking Decision-Making<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To thrive in a fast-paced hospitality environment, your learners need to make the right choices at the right time. This resource will guide them through a practical decision-making approach they can use in these challenging situations. Empower your learners to make better decisions by weighing up choices to make informed decisions, choosing when to prioritise and involving others in the decision-making process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Key practical decision-making approaches to make informed, effective and timely decisions.<\/li>\n\n\n\n<li>Prioritising and collaborative decision-making.&nbsp;<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92215\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-short-term-recruitment\" class=\"wp-block-heading is-style-heading-4\">Short-Term Recruitment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the challenges of seasonal peaks and one-off events, how will your team recruit staff who are ready to perform, quickly?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This short resource helps your leaders and managers explore strategies for a successful short-term recruitment plan. This plan includes investigating what they\u2019re hiring for, following employment law guidelines, exploring the key challenges faced by various types of venues and successfully interviewing the best recruits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 10 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Explore 5 actions to improve your recruitment process.<\/li>\n\n\n\n<li>Establish ways to entice the best people.<\/li>\n\n\n\n<li>Follow 6 steps to a successful interview.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Endorsed by:<\/summary>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"418\" height=\"418\" fetchpriority=\"low\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png\" alt=\"\" class=\"wp-image-4460\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD.png 418w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-300x300.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Endorsed_by_logos_-_Flow_Learning_Courses_square_ratio_CPD-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Short-Term_Recruitment.png\" alt=\"\" class=\"wp-image-4492\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Short-Term_Recruitment.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Short-Term_Recruitment-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Short-Term_Recruitment-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c102283\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-scaled.png\" alt=\"\" class=\"wp-image-4493\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-1024x704.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-768x528.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-1536x1056.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Flow_CourseCatalogue-2048x1408.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-preventing-workplace-sexual-harassment\" class=\"wp-block-heading is-style-heading-4\">Preventing Workplace Sexual Harassment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Could your hospitality managers do more to protect their team from sexual harassment? Through authentic examples, learners will practice taking reasonable steps to prevent it, fostering a strong workplace culture and responding with care. This management resource will guide them to support your policies and protect their team by recognising different types of sexual harassment, empowering team members to call it out and reporting it internally to support those affected. Perfect for managers, team leaders and supervisors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Recognise sexual harassment and their role in preventing it<\/li>\n\n\n\n<li>Foster a workplace culture of awareness, safety and trust<\/li>\n\n\n\n<li>Follow best-practice steps for reporting and responding to incidents<\/li>\n\n\n\n<li>Provide the right support to those affected<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c104338\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-menopause-awareness\" class=\"wp-block-heading is-style-heading-4\">Menopause Awareness<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Are your teams equipped to support team members through menopause? This interactive resource gives your managers practical tools to recognise and respond to menopause-related challenges in the workplace. Using real-life scenarios and simple guidance, it shows how they can lead with empathy, create an inclusive team culture and take fair, flexible actions. Ideal for managers, team leaders and supervisors in any guest-facing or operational role.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li><span>Recognise what menopause is and the common symptoms<\/span><\/li>\n\n\n\n<li><span>Identify ways to support a team member experiencing menopause<\/span><\/li>\n\n\n\n<li><span>Manage health and absence in a fair and flexible way<\/span><\/li>\n\n\n\n<li><span>Adapt work arrangements or team processes fairly<\/span><\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1760\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Menopause_CourseCatalogue-scaled.png\" alt=\"\" class=\"wp-image-4494\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Menopause_CourseCatalogue-scaled.png 2560w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Menopause_CourseCatalogue-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Menopause_CourseCatalogue-1024x704.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Menopause_CourseCatalogue-768x528.png 768w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Menopause_CourseCatalogue-1536x1056.png 1536w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Menopause_CourseCatalogue-2048x1408.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top&nbsp;\u21e7<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"h-so-let-s-talk-0\" class=\"wp-block-heading is-style-heading-3\">So Let&#8217;s Talk<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92444\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-so-let-s-talk-cognitive-distortions\" class=\"wp-block-heading is-style-heading-4\">So Let&#8217;s Talk&#8230; Cognitive Distortions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team get slowed down by \u2018unhelpful thinking\u2019? The mind can play tricks that can lead to negative thoughts. This can have a big effect on your team\u2019s work lives and personal lives. In this podcast, Paddy Howley and Arron Smallman from So Let\u2019s Talk discuss ways to recognise and address cognitive distortions, helping your team to reduce anxieties and adopt a healthier outlook.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify 5 common cognitive distortions<\/li>\n\n\n\n<li>Follow ways to recognise and overcome unhelpful thinking<\/li>\n\n\n\n<li>Explore how to reach out and get the support you need<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png\" alt=\"\" class=\"wp-image-4495\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92450\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png\" alt=\"\" class=\"wp-image-4495\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-so-let-s-talk-connection\" class=\"wp-block-heading is-style-heading-4\">So Let&#8217;s Talk&#8230; Connection<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In theory, it\u2019s never been easier to communicate with each other, so why do so many people feel lonelier than ever? In this podcast, Paddy Howley and Arron Smallman from So Let\u2019s Talk explore ways to make positive connections that will help your team boost their mental health. By following their tips on self-connection, connection with nature and a healthy disconnect, your team can identify their values and get to know their true selves.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Follow 3 ways that connections can make a positive difference<\/li>\n\n\n\n<li>Identify ways you can change your work life and your personal life for the better<\/li>\n\n\n\n<li>Explore the power of following your values<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92456\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-so-let-s-talk-diet\" class=\"wp-block-heading is-style-heading-4\">So Let&#8217;s Talk&#8230; Diet<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team have a healthy diet? It\u2019s not always easy for people to make good choices about how they fuel their day. However, by taking action on the long-term effects of a poor diet, you can create a sustainable team. In this video, Paddy Howley and Arron Smallman from So Let\u2019s Talk offer tips to help your team find ways to create a mindful connection with food. Help your team form good habits and have a better diet that will improve their health and performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify methods of becoming more mindful of your consumption<\/li>\n\n\n\n<li>Follow tips to have a better diet that will improve health and performance<\/li>\n\n\n\n<li>Explore ways to increase the nutritional value of food for a healthier lifestyle<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png\" alt=\"\" class=\"wp-image-4495\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92462\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png\" alt=\"\" class=\"wp-image-4495\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-so-let-s-talk-financial-health\" class=\"wp-block-heading is-style-heading-4\">So Let&#8217;s Talk&#8230; Financial Health<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do you regret impulse spending? If so, you\u2019re not alone. In this video, Paddy Howley and Arron Smallman from So Let\u2019s Talk explore ways your team can keep their finances in check. Explore the reasons behind why we are likely to make poor financial decisions and build your choice architecture to make better decisions about what you spend your hard-earned money on. Your team can follow these tips to help manage their spending, saving and borrowing and move one step closer to financial freedom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify your relationship with money and how to manage impulse spending<\/li>\n\n\n\n<li>Follow tips on how to manage your funds<\/li>\n\n\n\n<li>Explore traps that cost money and tips that will help manage spending, saving and borrowing<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92468\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-so-let-s-talk-habits\" class=\"wp-block-heading is-style-heading-4\">So Let&#8217;s Talk&#8230; Habits<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bad habits can have an impact on your team\u2019s mental, physical and financial health, but what can you do about it? In this video, Paddy Howley and Arron Smallman from So Let\u2019s Talk offer insights into daily habits, how they form and how they affect us. This advice will help your team take control of their choice architecture to identify ways of making good habits easy and bad habits hard. Your team will explore how making healthy habits part of their routine can have a positive effect on their long-term health.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify how habit loops work and recognise unhealthy habit formations<\/li>\n\n\n\n<li>Follow practical advice on how to control habits<\/li>\n\n\n\n<li>Explore ways that you can create new habits<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png\" alt=\"\" class=\"wp-image-4495\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92480\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png\" alt=\"\" class=\"wp-image-4495\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-so-let-s-talk-language\" class=\"wp-block-heading is-style-heading-4\">So Let&#8217;s Talk&#8230; Language<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team know how powerful language can be? Even small adjustments can have a big impact. In this video, Paddy Howley and Arron Smallman from So Let\u2019s Talk explore how impactful our choices of language can be. This advice will help your team align their values and goals in everyday conversation to be optimistic while avoiding toxic positivity and unintended negativity. Empower your team to make simple language changes that can help everyone be more inclusive and communicate more effectively.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify ways of making language optimistic and inclusive<\/li>\n\n\n\n<li>Follow methods to keep communication both direct and kind<\/li>\n\n\n\n<li>Explore how to avoid unintended negativity and a \u2018sorry\u2019 culture in the workplace<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-so-let-s-talk-mental-health\" class=\"wp-block-heading is-style-heading-4\">So Let&#8217;s Talk&#8230; Mental Health<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wouldn\u2019t it be great if everyone was more vocal about mental health? Being more open and sharing experiences helps us become more comfortable talking about it. In this podcast, Paddy Howley and Arron Smallman from So Let\u2019s Talk discuss ways to remove the stigma from mental health. This advice will help your team support each other, make connections and feel valued. Discover how you can address the mental health challenges that can affect us all.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Follow ways to remove the stigma from mental health<\/li>\n\n\n\n<li>Identify what is good for your mental health and how to manage feelings and emotions<\/li>\n\n\n\n<li>Explore effective ways to address mental health challenges<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png\" alt=\"\" class=\"wp-image-4495\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92492\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png\" alt=\"\" class=\"wp-image-4495\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-so-let-s-talk-sleep\" class=\"wp-block-heading is-style-heading-4\">So Let&#8217;s Talk&#8230; Sleep<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Did you know that healthy sleep can give your team natural \u201csuperpowers\u201d? In this video, Paddy Howley and Arron Smallman from So Let\u2019s Talk offer ways to get the benefits of healthy sleep. Explore what happens when you sleep, and what the benefits are. This advice will help your team practice good sleeping habits to help them feel rested and ready for anything.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 15 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Identify the benefits of sleep<\/li>\n\n\n\n<li>Follow 3 steps to healthy sleep<\/li>\n\n\n\n<li>Explore methods to achieve healthy sleep<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\" id=\"c92498\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<h2 id=\"h-so-let-s-talk-stress-pressure-burnout\" class=\"wp-block-heading is-style-heading-4\">So Let&#8217;s Talk&#8230; Stress Pressure Burnout<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Does your team ever become overwhelmed by pressures from their work life or personal life? Spotting the signs early can help things from getting out of control. In this video, Paddy Howley and Arron Smallman from So Let\u2019s Talk explore why we feel stress, pressure and burnout and how to manage it. This resource offers tips on sustainable working practices to keep your team feeling fresh and focused.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"text-muted\"><strong>Estimated Learner Completion Time: 20 minutes<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Key Content:<\/summary>\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Explore what stress, pressure and burnout are<\/li>\n\n\n\n<li>Follow healthy ways to look at stress and pressure and how to reduce it<\/li>\n\n\n\n<li>Identify the symptoms of stress, pressure and burnout<\/li>\n\n\n\n<li>Take the right action when feeling stress, pressure and burnout<\/li>\n<\/ul>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png\" alt=\"\" class=\"wp-image-4495\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk.png 800w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-300x206.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/09\/Course_catalogue_image_-_So_Let_s_Talk-768x528.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"btn btn-themed\" href=\"#top\">\u21e7 Return to top&nbsp;\u21e7<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our learning resources will help you improve your service skills in hospitality, especially focused in hotel or kitchen environments. Help improve your team\u2019s performance and your bottom line.<\/p>\n","protected":false},"author":45,"featured_media":4497,"parent":4451,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mapal_is_product_page":false,"_mapal_availability_override_enabled":false,"_mapal_available_markets":[],"_mapal_availability_notice_title":"","_mapal_availability_notice_body":"","_mapal_availability_notice_cta_label":"","_mapal_global_availability_panel_enabled":false,"_mapal_global_availability_panel_use_defaults":true,"_mapal_global_availability_panel_heading":"","_mapal_global_availability_panel_intro":"","_mapal_global_availability_panel_cta_label":"","_mapal_global_availability_panel_cta_mode":"","_mapal_global_availability_panel_hide_missing_regions":false,"editor_notices":[],"footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"class_list":["post-4496","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Improve hospitality guest experience<\/title>\n<meta name=\"description\" content=\"Our learning modules will help you improve customer service training in hospitality, improving your team\u2019s performance and your bottom line\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Core (Internal use) | Mapal UK\" \/>\n<meta property=\"og:description\" content=\"Discover how Mapal UK helps UK hospitality businesses improve operations, workforce management and business performance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mapal-os.com\/en\/solutions\/flow-learning-catalogue\/lms\/\" \/>\n<meta property=\"og:site_name\" content=\"Mapal UK\" \/>\n<meta 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