{"id":2963,"date":"2023-02-13T11:44:52","date_gmt":"2023-02-13T11:44:52","guid":{"rendered":"https:\/\/mapalstg.wpengine.com\/en\/?page_id=2963"},"modified":"2026-08-26T12:58:42","modified_gmt":"2026-08-26T11:58:42","slug":"accelerated-digitalisation-hospitality-industry","status":"publish","type":"page","link":"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/","title":{"rendered":"Accelerated digitalisation in the hospitality industry"},"content":{"rendered":"\n<section class=\"wp-block-mapal-vertical-section alignfull vertical-section mapal-pattern-pillar-topic mapal-pattern-cards-list-blog-cards is-layout-flow wp-block-mapal-vertical-section-is-layout-flow\">\n<div class=\"wp-block-cover alignfull is-light vertical-section__container\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group vertical-section__row is-layout-grid wp-container-core-group-is-layout-79dc550c wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group vertical-section__content is-layout-constrained wp-block-group-is-layout-constrained\">\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"400\" src=\"https:\/\/mapal-os.com\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1200x400_-_BANNER_WITHOUT_BUTTON.png\" alt=\"\" class=\"wp-image-2962\" srcset=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1200x400_-_BANNER_WITHOUT_BUTTON.png 1200w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1200x400_-_BANNER_WITHOUT_BUTTON-300x100.png 300w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1200x400_-_BANNER_WITHOUT_BUTTON-1024x341.png 1024w, https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1200x400_-_BANNER_WITHOUT_BUTTON-768x256.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-text-sm has-secondary-4-color has-text-color wp-block-paragraph\">Free whitepaper<\/p>\n\n\n\n<h1 class=\"wp-block-heading is-style-heading-1\">Accelerated digitalisation in the hospitality industry<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Digitalisation, restaurant robots and <a href=\"https:\/\/mapal-os.com\/en\/ai\">AI in hospitality<\/a> have infiltrated our sector at a staggering rate in recent years. And as we continue to battle against a series of challenges, the need to improve efficiency and reduce costs through technology has become even more critical.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Restaurant brands are adopting digital technologies in the race to keep up, as customers now have more choice than ever before, and with higher expectations.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this whitepaper, <i><strong>Accelerated digitalisation in the hospitality industry<\/strong><\/i>, we investigate how recent digital innovations and AI in hospitality are impacting our industry in the following areas:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-dark\">\n<li>Omnichannel: what does the future hold?<\/li>\n\n<li>Robotisation: cost-reducing or labour-saving?<\/li>\n\n<li>Robots: how do they impact the customer experience?<\/li>\n\n<li>Cost reduction: how to avoid jeopardising the customer experience<\/li>\n\n<li>Artificial intelligence: how brands are adopting it into their operations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Download the whitepaper to see how brands such as <strong>Chipotle, Pizza Hut, KFC, Papa Johns, LPM, Bella Italia, Espresso House, McDonald\u2019s, Panera Bread, and Bao<\/strong> are embracing the latest technology to increase sales, improve efficiency and customer loyalty.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fill in the form to download your copy now.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"hubspot-form wp-block-mapal-hubspot-form\">\n\t<script src=\"https:\/\/js-eu1.hsforms.net\/forms\/embed\/developer\/146400229.js\" defer><\/script><div class=\"hs-form-html\" data-region=\"eu1\" data-form-id=\"4b84f5fb-67e6-4555-ac3a-fa57e83846cf\" data-portal-id=\"146400229\"><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Looking for a simple way to<\/p>\n\n\n\n<h3 class=\"wp-block-heading is-style-heading-3\">Enhance customer service?<\/h3>\n\n\n\n<div class=\"text-column\"><p class=\"text-right\"><a class=\"btn btn-primary\" href=\"https:\/\/mapal-os.com\/en\/solutions\/flow-learning\">Find out how<\/a><\/p>\r\n<p><a class=\"btn btn-outline-primary\" href=\"https:\/\/mapal-os.com\/en\/enhancing-customer-experience\">See more insights<\/a><\/p><\/div>\n\n\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Read our insights on how rapidly AI in hospitality, restaurant robots and digitalisation have evolved and what the future holds for our sector<\/p>\n","protected":false},"author":45,"featured_media":2964,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mapal_is_product_page":false,"_mapal_availability_override_enabled":false,"_mapal_available_markets":[],"_mapal_availability_notice_title":"","_mapal_availability_notice_body":"","_mapal_availability_notice_cta_label":"","_mapal_global_availability_panel_enabled":false,"_mapal_global_availability_panel_use_defaults":true,"_mapal_global_availability_panel_heading":"","_mapal_global_availability_panel_intro":"","_mapal_global_availability_panel_cta_label":"","_mapal_global_availability_panel_cta_mode":"","_mapal_global_availability_panel_hide_missing_regions":false,"editor_notices":[],"_mapal_resource_surface_role":"","footnotes":"","_mapal_market_applicability":[],"_mapal_localisation_intent":"","_mapal_localisation_intent_reason":"","_mapal_content_proposal_desired_slug":""},"class_list":["post-2963","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Restaurant robots and digitalisation in hospitality whitepaper<\/title>\n<meta name=\"description\" content=\"Read our insights on how rapidly AI in hospitality, restaurant robots and digitalisation have evolved and what the future holds for our sector\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accelerated digitalisation in the hospitality industry | Mapal UK\" \/>\n<meta property=\"og:description\" content=\"Discover how Mapal UK helps UK hospitality businesses improve operations, workforce management and business performance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/\" \/>\n<meta property=\"og:site_name\" content=\"Mapal UK\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-26T11:58:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1080x765_resources_image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/accelerated-digitalisation-hospitality-industry\\\/\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/accelerated-digitalisation-hospitality-industry\\\/\",\"name\":\"Restaurant robots and digitalisation in hospitality whitepaper\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/accelerated-digitalisation-hospitality-industry\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/accelerated-digitalisation-hospitality-industry\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/08\\\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1080x765_resources_image.png\",\"datePublished\":\"2023-02-13T11:44:52+00:00\",\"dateModified\":\"2026-08-26T11:58:42+00:00\",\"description\":\"Read our insights on how rapidly AI in hospitality, restaurant robots and digitalisation have evolved and what the future holds for our sector\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/accelerated-digitalisation-hospitality-industry\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mapal-os.com\\\/en\\\/accelerated-digitalisation-hospitality-industry\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/accelerated-digitalisation-hospitality-industry\\\/#primaryimage\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/08\\\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1080x765_resources_image.png\",\"contentUrl\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/08\\\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1080x765_resources_image.png\",\"width\":600,\"height\":400,\"caption\":\"A person wearing a colourful, fluffy jacket stands indoors, looking thoughtfully out of a window whilst touching the glass with one hand.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/accelerated-digitalisation-hospitality-industry\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Accelerated digitalisation in the hospitality industry\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/\",\"name\":\"Mapal UK\",\"description\":\"Hospitality technology solutions by Mapal\",\"publisher\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#organization\",\"name\":\"Mapal\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/06\\\/mapal-os-logo-1.svg\",\"contentUrl\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/9\\\/2026\\\/06\\\/mapal-os-logo-1.svg\",\"width\":195,\"height\":32,\"caption\":\"Mapal\"},\"image\":{\"@id\":\"https:\\\/\\\/mapal-os.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/mapal-group-uk\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCtYMrLrBhXNuiAFpRX2bJHw\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Restaurant robots and digitalisation in hospitality whitepaper","description":"Read our insights on how rapidly AI in hospitality, restaurant robots and digitalisation have evolved and what the future holds for our sector","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/","og_locale":"en_GB","og_type":"article","og_title":"Accelerated digitalisation in the hospitality industry | Mapal UK","og_description":"Discover how Mapal UK helps UK hospitality businesses improve operations, workforce management and business performance.","og_url":"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/","og_site_name":"Mapal UK","article_modified_time":"2026-08-26T11:58:42+00:00","og_image":[{"width":600,"height":400,"url":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1080x765_resources_image.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/","url":"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/","name":"Restaurant robots and digitalisation in hospitality whitepaper","isPartOf":{"@id":"https:\/\/mapal-os.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/#primaryimage"},"image":{"@id":"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/#primaryimage"},"thumbnailUrl":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1080x765_resources_image.png","datePublished":"2023-02-13T11:44:52+00:00","dateModified":"2026-08-26T11:58:42+00:00","description":"Read our insights on how rapidly AI in hospitality, restaurant robots and digitalisation have evolved and what the future holds for our sector","breadcrumb":{"@id":"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/#primaryimage","url":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1080x765_resources_image.png","contentUrl":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/08\/EN_WHITEPAPER_Accelerated_digitisation_in_the_hospitality_industry_1080x765_resources_image.png","width":600,"height":400,"caption":"A person wearing a colourful, fluffy jacket stands indoors, looking thoughtfully out of a window whilst touching the glass with one hand."},{"@type":"BreadcrumbList","@id":"https:\/\/mapal-os.com\/en\/accelerated-digitalisation-hospitality-industry\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mapal-os.com\/en\/"},{"@type":"ListItem","position":2,"name":"Accelerated digitalisation in the hospitality industry"}]},{"@type":"WebSite","@id":"https:\/\/mapal-os.com\/en\/#website","url":"https:\/\/mapal-os.com\/en\/","name":"Mapal UK","description":"Hospitality technology solutions by Mapal","publisher":{"@id":"https:\/\/mapal-os.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mapal-os.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/mapal-os.com\/en\/#organization","name":"Mapal","url":"https:\/\/mapal-os.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mapal-os.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/06\/mapal-os-logo-1.svg","contentUrl":"https:\/\/mapal-os.com\/en\/wp-content\/uploads\/sites\/9\/2026\/06\/mapal-os-logo-1.svg","width":195,"height":32,"caption":"Mapal"},"image":{"@id":"https:\/\/mapal-os.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/mapal-group-uk\/","https:\/\/www.youtube.com\/channel\/UCtYMrLrBhXNuiAFpRX2bJHw"]}]}},"_links":{"self":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/pages\/2963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/comments?post=2963"}],"version-history":[{"count":0,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/pages\/2963\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/media\/2964"}],"wp:attachment":[{"href":"https:\/\/mapal-os.com\/en\/wp-json\/wp\/v2\/media?parent=2963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}