Chat Moderation — This new feature allows users to monitor and action messages that are flagged in the Mapal One chat feature. Any messages that are flagged will be sent to a moderation queue to be actioned by an admin user within Engagement.
Support Multiple Cover Images in Forum Posts (API Update)
Overview
Users can now upload multiple cover images when creating forum posts using the API, making posts more visually engaging.
Why this Matters
Previously, posts could only include a single cover image, limiting creativity and visual storytelling.
Benefits
Upload up to 10 images per post,
Supports JPG, JPEG, and PNG formats
Cleaner API experience with a new versioned endpoint
Display Most Recent Post Reactions & Add Reaction List Endpoint
Overview
Posts in Mapal One now show the 10 most recent users who liked or disliked them. A new endpoint also allows fetching full, paginated lists of user reactions.
Why this Matters
Engagement teams need to track and display who’s interacting with posts to understand impact and reach.
Benefits
Better insight into post engagement
Full list of likes/disklikes available via new API
Improved moderation and feedback training
Sync Business Unit Language from MapalOS to Engagement
Overview
Business Unit languages set in MapalOS now automatically sync with Engagement to ensure consistent user experiences.
Why this Matters
Language mismatches caused confusion and manual rework when sending communications to users.
Benefits
Automatically syncs BU language across platforms
Emails are sent in the correct language
Falls back to operator language if Business Unit language is not set
View Forum Post Content Directly in Engagement
Overview
Admins can now view the full content (including images) of forum posts created in Mapal One directly from the publication page in Engagement.
Why this Matters
Previously, admins had to open Mapal One separately to see the post, slowing down workflows.
Benefits
One-click access to view post content in a read-only modal or drawer
Adds a new “View post comment” option in the item menu
Includes a “New Source” origin column to indicate whether content came from Engagement or MapalOne
Enhanced Metrics Export for News Posts
Overview
The metrics per news post export now includes additional detail to allow for deeper analysis.
Why this Matters
Users need richer data to sort, filter, and report on news post performance more effectively.
Benefits
Includes engagement metrics like Likes, Comments, Reads, and Views
Breaks down data by Level 1–3, Department, and Job Title
More flexible data manipulation in spreadsheets
AI News Generation with M1-Compatible Styling
Overview
AI-generated news content is now formatted with bold text and headings that are fully compatible with Mapal One styling.
Why this Matters
Styling inconsistencies between AI output and M1 made it harder to publish polished content.
Benefits
Output is ready for publishing with no extra formatting
